Customer Quality Project Manager

Johnson Controls

. Serve as the primary quality contact for strategic customers and high-visibility projects .

Posted 11/4/2026full-timeEdmonton • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Quality Assurance methodologies, including CAPA and Root Cause Analysis, while effectively managing customer relationships and leading quality improvement projects. Proficient in utilizing data analysis tools to monitor quality metrics and drive process enhancements.

Highest-signal resume keywords

Quality Assurance SystemsCorrective And Preventative Action (CAPA)Root Cause Analysis (RCA)Project ManagementCustomer Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

8D MethodologyLean Six Sigma ToolsFishbone DiagramsFMEAData AnalysisQuality Metrics MonitoringRisk AssessmentIssue ResolutionProject Timeline DevelopmentCustomer Quality Dashboards

Soft Skills

Detail-OrientedAnalytical ThinkingClear CommunicationProblem IdentificationTeam Collaboration

Tools & Technologies

Power BIMicrosoft ExcelReporting Tools

Certifications & Qualifications

ISO 9001 Training

Industry Keywords

HVAC IndustryManufacturing EnvironmentEngineered Product EnvironmentCustomer Complaints ManagementQuality Standards

About the role

Key responsibilities & impact

Serve as the primary quality contact for strategic customers and high-visibility projects
Lead customer quality review meetings, issue resolution discussions, and executive-level communications
Develop and maintain strong customer relationships by proactively addressing quality concerns
Manage customer escalations through timely containment, investigation, and corrective action implementation
Lead customer quality projects from initiation through closure
Develop project timelines, risk assessments, action plans, and status reporting
Coordinate quality activities across Engineering, Manufacturing, Supply Chain, Service, and Sales organizations
Monitor project deliverables to ensure quality objectives, customer expectations, and deadlines are achieved
Facilitate structured problem-solving using 8D Methodology, Root Cause Analysis, 5 Why Analysis, Fishbone Diagrams, FMEA, and Lean Six Sigma Tools
Drive corrective and preventive actions (CAPA) to eliminate recurring issues
Validate effectiveness of implemented corrective actions
Identify systemic quality risks and opportunities for process improvement
Manage customer complaints, warranty claims, and field quality concerns
Review and analyze customer feedback, nonconformances, and field performance data
Lead containment activities to minimize customer disruption
Coordinate issue resolution between customers, factories, suppliers, and service teams
Develop and maintain customer quality dashboards and KPIs
Analyze trends related to customer complaints, warranty performance, defect rates, cost of poor quality, and customer satisfaction metrics
Present findings and recommendations to leadership and customers
Utilize Power BI, Excel, and other reporting tools to communicate performance metrics

Requirements

What you’ll need

Minimum 3 years of direct work experience with QA systems, regulations, guidelines, and associated standards
3+ years of client engagement experience
Knowledge of QA cause and effect methodologies
Proven experience conducting Corrective and Preventative Action (CAPA) and Root Cause Analysis (RCA)
Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision
Extremely detail-oriented and analytical thinker
Able to interface directly with cross-functional teams
Strong problem identification and resolution skills
High level of proficiency with Microsoft Office, particularly Excel
Strong work ethic and positive team attitude
Clear and concise communication ability
Occasional shop environment, requiring adherence to safety policies and exercise of caution
Ability to work and communicate with prudence, while effectively managing time, completing tasks, and working safely
Experience in HVAC industry (preferred)
Training and/or experience in ISO 9001 (preferred)
Experience managing customer-facing projects and issue resolution (preferred)
Experience working in manufacturing or engineered product environments (preferred)

Benefits

Comp & perks

Competitive salary and bonus
Paid vacation with additional paid holidays and sick time
Comprehensive benefits package including 401K, medical, dental, and vision care – available day one
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy