Fire Alarm Service Technician

Johnson Controls

. Receive service calls and descriptions of equipment/system malfunctions .

Posted 10/5/2026full-timeUnited StatesJuniorMid-Level💰 $24 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing, servicing, and installing Fire & Life Safety systems, with a strong emphasis on customer satisfaction and technical proficiency. Capable of interpreting blueprints and technical manuals while adhering to safety guidelines and maintaining compliance with industry standards.

Highest-signal resume keywords

Low Voltage Electrical Systems ExperienceFire/Life Safety Systems KnowledgeBlueprint InterpretationNICET Level II CertificationCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairingInstallingTestingReading DiagramsUsing Test EquipmentReprogramming PanelsResolving Circuit TroublesCompleting DocumentationMaintaining Truck Inventory

Soft Skills

CommunicationMentoringCustomer SatisfactionFollowing InstructionsFlexibility

Tools & Technologies

Multi-MeterDigital AnalyzerCommissioning DevicesCCTVIT NetworksIP Networks

Certifications & Qualifications

High School DiplomaValid Driver’s LicenseNICET Level II Certification

Industry Keywords

Fire Alarm SystemsLife Safety SystemsAccess ControlNurse Call SystemsPaging SystemsSafety GuidelinesTechnical ManualsOperational Product Manuals

About the role

Key responsibilities & impact

Receive service calls and descriptions of equipment/system malfunctions
Contact customer representatives to ascertain equipment/system problems
Diagnose, service, repair, troubleshoot, install, and test electronic fire alarm and related building systems at customer sites
Service, troubleshoot, and install Fire & Life Safety systems from multiple manufacturers, including SimplexGrinnell
Follow troubleshooting procedures and use technical manuals, diagrams, schematics, and bulletins
Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals
Communicate with district staff and customers to ensure customer satisfaction
Complete service acknowledgements and obtain customer signatures
Participate in scheduled on-call rotation and perform occasional after-hours work
Train or mentor others on the service team
Repair/reprogram panels, replace/repair devices, resolve low-voltage circuit troubles, and test systems
Organize and use technical resources, information, materials, and support efficiently
Complete required task, activity, productivity, and other documentation
Provide recommendations, solutions, and quotes, including upselling opportunities
Perform other duties as assigned

Requirements

What you’ll need

2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
Experience reading and interpreting blueprints, submittals, and operational/product manuals
Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
High School Diploma or equivalent
Ability to follow verbal and written instructions
Capable of carrying and moving equipment and tools up to 50–70 lbs.
Able to work in difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet; working within ducts, crawl spaces, and above ceilings
Ability to work flexible hours, including weekends
Demonstrated high level of customer service
Maintain truck inventory
Ability to follow safety guidelines and procedures
Valid driver’s license and driving record meeting company requirements
Retain licenses required by National, State, and Local codes
NICET Level II certification strongly preferred
Experience with CCTV, IT, and IP networks is a plus

Benefits

Comp & perks

Sign-on bonus eligible
Competitive benefits package