Technical Support Engineer

Johnson Controls

. Plan and execute new Metasys ADS/ADX installations, upgrades, migrations, and server replacements .

Posted 11/10/2026full-timeRemote • Wisconsin • United StatesMid-LevelSenior💰 $88,100 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in planning and executing Metasys ADS/ADX installations and migrations, with advanced knowledge of Microsoft Windows Server and SQL Server environments. Proficient in troubleshooting complex server and network issues while providing technical support and training.

Highest-signal resume keywords

Metasys Installation And TroubleshootingMicrosoft Windows ServerMicrosoft SQL ServerTCP/IP NetworkingVMware Or Hyper-V Virtualization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Metasys ConfigurationServer RedundancyComplex Metasys ArchitecturesBAS Server MigrationsTechnical DocumentationBackup And Rollback PlansDiagnostic And Troubleshooting SkillsProject Planning And ExecutionTechnical ConsultationCybersecurity Knowledge

Soft Skills

Strong Communication SkillsProblem-Solving SkillsAbility To Lead Technical DiscussionsIndependent PlanningMentoring Skills

Tools & Technologies

Active DirectoryIISDNSVirtualization ToolsField Support Center

Industry Keywords

Building AutomationInformation TechnologyEngineeringComputer Science

Tech Stack

Tools & technologies

CloudCyber SecurityDNSMS SQL ServerSQLTCP/IPVMware

About the role

Key responsibilities & impact

Plan and execute new Metasys ADS/ADX installations, upgrades, migrations, and server replacements
Support complex Metasys server environments, including SQL Server, Split ADX, MVE, virtualization, redundancy/high availability, cloud-hosted systems, and other advanced server install scenarios
Engage with branch teams during project planning and estimating to review architectures, technical requirements, project risks, and engineering effort
Work with customer IT teams to coordinate Windows Server, SQL Server, networking, DNS, Active Directory, IIS, virtualization, firewall, cybersecurity, and related infrastructure requirements
Develop and execute implementation, backup, validation, and rollback plans aligned to project complexity
Troubleshoot server, database, application, network, and infrastructure issues during project delivery
Create and improve technical documentation, installation guidance, knowledge articles, tools, and reusable deployment practices
Provide advanced BAS Level 2 technical support, product testing, troubleshooting, and technical consultation through the Field Support Center when deployment workload permits
Own each deployment from readiness review through handoff and validation
Coordinate directly with branches, technicians, customers, and customer IT to remove project obstacles
Provide technical handoff and training

Requirements

What you’ll need

Degree or diploma in Computer Science, Engineering, Information Technology, Building Automation, or a related field, or an equivalent combination of education and relevant experience
Strong experience with Metasys installation, configuration, and troubleshooting
Advanced knowledge of Microsoft Windows Server and Microsoft SQL Server environments
Strong understanding of TCP/IP networking, DNS, Active Directory, IIS, and enterprise IT infrastructure
Experience with VMware and/or Hyper-V virtualization
Excellent diagnostic, troubleshooting, and problem-solving skills across application, server, database, and network environments
Strong communication skills with the ability to lead technical discussions with branch personnel, customers, and IT professionals
Ability to independently plan and execute complex technical work while appropriately engaging other technical resources
Ability to travel based on project demand, including occasional multi-day onsite engagements
Experience with Metasys ADS/ADX, MVE, Split ADX, server redundancy, or complex Metasys architectures
Experience with BAS server migrations and production system upgrades
Experience working directly with customer IT organizations
Working knowledge of Microsoft Active Directory, certificates, and enterprise cybersecurity
Experience providing technical training or mentoring other technicians

Benefits

Comp & perks

Competitive Bonus plan taking into account individual, group, and corporate performance
Competitive benefits package