Associate Director, Central Region – Field Reimbursement, Patient Engagement, Customer Solution

Johnson & Johnson

. Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities across Neuroscience healthcare provider accounts .

Posted 10/1/2026full-timeRemote • United StatesSenior💰 $122,000 - $212,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing teams within the healthcare sector, particularly in Neuroscience, while effectively managing access and fulfillment strategies. Proven ability to navigate complex business environments and foster cross-functional collaboration to achieve organizational goals.

Highest-signal resume keywords

Healthcare Business ExperienceLeadership CapabilitiesAccount Management KnowledgeNeuroscience Therapeutic Market ExperienceCustomer-Oriented Strategy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementReimbursement PrinciplesCodingBillingPrior AuthorizationOffice OperationsAppeals ProcessesData Insights UtilizationStrategic PlanningPerformance Management

Soft Skills

Excellent Communication SkillsAnalytical Problem SolvingTeam MotivationCollaborationCoaching and Development

Tools & Technologies

AI TechnologiesCustomer Relationship Management Tools

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Degree

Industry Keywords

NeurosciencePatient AccessPharmacy BenefitMedical BenefitBuy & BillMarket AccessField SalesHealthcare Provider AccountsField Reimbursement ManagersHCC Guidelines

About the role

Key responsibilities & impact

Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities across Neuroscience healthcare provider accounts
Execute the PECS Field Reimbursement Manager strategy
Enable healthcare providers, patients, and caregivers with information, tools, and resources to help patients start and stay on therapy
Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales departments
Lead, motivate, coach, develop, and retain a diverse team
Lead a regionally aligned team of up to 10 direct reports to maximize access and fulfillment impact
Develop long- and short-term strategic plans and manage execution of related tactics
Pull through district vision, create team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals
Coach and develop FRMs to leverage data insights and account management competencies to address access barriers
Support identification and resolution of patient obstacles involving Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit
Build trust-based relationships and collaborate with internal and external partners
Work in the field with minimal supervision
Manage and allocate budget in alignment with team objectives
Carry out responsibilities in adherence to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement
Report to the Field Director, Field Access & Affordability Solutions within the PECS organization

Requirements

What you’ll need

Bachelor’s Degree is required
Minimum of 8 years healthcare business related experience required
Knowledge of account management, managed care, and reimbursement principles including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes
Demonstrated leadership capabilities and performance success in prior roles
A valid Driver's License in one of the 50 United States
Reside within the geography or be willing to relocate to it
3+ years of direct people management preferred
Neuroscience disease state experience preferred
MBA or other advanced degree/relevant certifications preferred
Proven ability to navigate high profile, complex business circumstances
Experience developing and executing customer-oriented strategies
Ability to effectively collaborate cross-functionally in a matrix environment
Excellent communication skills (written and verbal)
Strong analytical/problem solving skills
Experience in the Neuroscience therapeutic market
Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and apply new tools over time preferred
Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgement preferred
Travel up to 75% of the time

Benefits

Comp & perks

Pension plan
401(k) savings plan
Long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year