Associate Director, Customer Master, Data Product Owner

Johnson & Johnson

. Manage and implement customer master and reference data management for Johnson & Johnson Innovative Medicine .

Posted 10/13/2026full-timeUnited StatesSenior💰 $137,000 - $235,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Master Data Management (MDM) processes, data governance, and analytics within the pharmaceutical industry, ensuring data quality and integrity across platforms. Proven ability to lead cross-functional teams, manage complex data initiatives, and communicate effectively with stakeholders.

Highest-signal resume keywords

Master Data Management (MDM)Data GovernanceData Quality ManagementPharmaceutical Industry ExperienceProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementData AnalysisBusiness Intelligence ToolsMDM ToolsetsData SpecificationsData Quality StandardsData Strategy DevelopmentData IntegrationData Inventory ManagementAnalytical Toolkit

Soft Skills

Problem-SolvingCommunication SkillsRelationship BuildingDetail-OrientedResults-Driven

Tools & Technologies

InformaticaReltioPowerPointExcelWordIQVIAVeevaDefinitive HealthcareAHAAMA

Industry Keywords

Healthcare Organizational AccountVendor ManagementData AcquisitionCommercial ExcellenceLife Sciences

Tech Stack

Tools & technologies

Informatica

About the role

Key responsibilities & impact

Manage and implement customer master and reference data management for Johnson & Johnson Innovative Medicine
Manage data specifications associated with customer and vendor data management
Guide local and vendor resources in improving business results through standard master data management processes, tools, and business rules
Provide ongoing management and oversight for master and reference data
Manage the data inventory and infrastructure, ensuring data quality and appropriate organizational use
Act as subject matter expert for strengthening the Customer Master Data and Platform environment
Govern business rules and own the process for evaluating and aligning changes and enhancements
Provide regular communications regarding data quality status, including HCO relationships and HCP affiliations
Partner with IT and business partners to resolve data issues and support complex data initiatives
Support data acquisition and contracting and ensure value from data-related investments
Own the Account Data Product as its data product owner and source of truth for Healthcare Organizational Account data
Define the data product vision, roadmap, value proposition, goals, and measurement
Identify new use cases and projects and drive ongoing adoption
Lead data pipeline quality and application supporting sales and marketing
Evaluate and drive customer and vendor data management processes and best practices
Lead solution design and development of a single source of truth through MDM Customer and Account data products
Integrate master data and data products with operational systems
Implement MDM standards, enforce data governance, and ensure data integrity across platforms
Lead MDM activities including cleanse rules, survivorship, and match rules
Track team progress, risks, issues, and project value for leadership
Ensure master data quality and document maintenance and data integrity processes
Oversee resolution of data change requests
Identify root causes of data quality problems and sustainable solutions
Facilitate requirements gathering with business data experts and IT
Coordinate cross-functional teams to resolve operational issues
Collaborate with IT teams to implement plans and programs
Define and implement data strategy, policies, controls, and programs ensuring enterprise data is accurate, complete, secure, and reliable

Requirements

What you’ll need

BA/BS undergraduate degree or equivalent in Business, Technology, Analytics or Health Sciences is required
A master’s degree or equivalent experience is an asset
7+ years in roles related to data management, analytics, insights or other commercial excellence areas within the pharmaceutical or life sciences industry
Proficient in data sources/products and pharma industry syndicated/secondary data from IQVIA, Veeva, Definitive Healthcare, AHA, AMA, and MedPro
Strong analytical toolkit, including modern business intelligence tools and infrastructure for managing large data
Proficiency with PowerPoint, Excel and Word
Proven project management results in cross-functional technology projects
Strong analytical and problem-solving ability, and business and data analysis focused on MDM operational processes across multiple therapeutic areas
Experience with MDM toolsets such as Informatica and Reltio
Strong written and verbal communication skills, including ability to simplify complex technical issues
Customer focus, relationship building, issue identification and resolution, problem-solving and project management skills
Detail-oriented and results-driven
Ability to apply policies and standards consistently
Vendor management experience with an outsourced stewardship team
Demonstrated commitment to learning emerging technologies, such as AI, is preferred

Benefits

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year