Associate Director, Customer Master, Data Product Owner

Johnson & Johnson

. Manage and implement customer master and reference data management for Johnson & Johnson Innovative Medicine .

Posted 10/13/2026full-timeUnited StatesSenior💰 $137,000 - $235,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Master Data Management (MDM) processes, data quality governance, and analytics within the pharmaceutical industry. Proficient in managing customer and vendor data, leading cross-functional teams, and implementing data strategies to ensure data integrity and operational excellence.

Highest-signal resume keywords

Master Data Management (MDM)Data Quality GovernancePharmaceutical Industry ExperienceProject ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementData AnalysisData Quality ManagementBusiness Intelligence ToolsMDM ToolsetsData SpecificationsData Strategy ImplementationData IntegrationData Product DevelopmentData Pipeline Management

Soft Skills

Analytical Problem-SolvingCommunication SkillsRelationship BuildingDetail-OrientedResults-Driven

Tools & Technologies

InformaticaReltioPowerPointExcelWordIQVIAVeevaDefinitive HealthcareAHAAMA

Industry Keywords

Healthcare OrganizationsVendor ManagementData GovernanceData IntegrityLife Sciences

Tech Stack

Tools & technologies

Informatica

About the role

Key responsibilities & impact

Manage and implement customer master and reference data management for Johnson & Johnson Innovative Medicine
Manage data specifications associated with customer and vendor data management
Guide local and vendor resources in standard master data management processes, tools and business rules
Manage the current inventory of data and supporting infrastructure, ensuring data quality and appropriate use
Act as subject matter expert on Customer Master Data and Platform opportunities
Govern business rules and own the process for changes and enhancements
Manage Healthcare Organizational relationships and Healthcare Professional affiliations
Partner with IT and business partners to resolve data issues and support complex data initiatives
Support data acquisition and contracting and ensure value from data-related investments
Own the Account Data Product as the source of truth for Healthcare Organizational Account data
Define the data product vision, roadmap, use cases, value proposition and measurement
Drive ongoing adoption and tracking of the data product
Lead data pipeline quality and application supporting sales and marketing
Define data management best practices and processes for customer and vendor data
Lead solution design and development of a single source of truth through MDM Customer and Account data products
Integrate master data and data products with operational systems
Implement MDM standards, enforce governance and ensure data integrity across platforms
Lead MDM activities including cleanse rules, survivorship and match rules
Track team progress, risks, issues and project value for leadership
Ensure master data quality and document maintenance and data integrity processes
Oversee data change requests and identify sustainable solutions to data quality problems
Facilitate requirements gathering with business data experts and IT
Coordinate cross-functional teams to resolve operational issues
Collaborate with IT teams to implement plans and programs
Define and implement data strategy, policies, controls and programs ensuring enterprise data is accurate, complete, secure and reliable

Requirements

What you’ll need

BA/BS undergraduate degree or equivalent in Business, Technology, Analytics or Health Sciences is required
7+ years in roles related to data management, analytics, insights or commercial excellence within the pharmaceutical or life sciences industry
Proficiency in data sources/products and pharma industry syndicated/secondary data from IQVIA, Veeva, Definitive Healthcare, AHA, AMA, or MedPro
Strong analytical toolkit, including modern business intelligence tools and infrastructure for managing large data
Proficiency with PowerPoint, Excel and Word
Proven project management results in cross-functional technology projects
Strong analytical and problem-solving ability, with business and data analysis focused on MDM operational processes
Experience with MDM toolsets such as Informatica and Reltio
Strong written and verbal communication skills, including simplifying complex technical issues
Customer focus, relationship building, issue identification and resolution, problem-solving and project management skills
Detail-oriented and results-driven
Ability to apply policies and standards consistently
Vendor management experience with an outsourced stewardship team
Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time is preferred

Benefits

Comp & perks

Retirement plan (pension)
Savings plan (401(k))
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and disability accommodations