Associate Director, Digital Change Lead

Johnson & Johnson

. Define and maintain the CRM digital and data strategy, target state, roadmap, investment priorities, value measures, and portfolio sequencing .

Posted 10/23/2026full-timeUnited StatesSenior💰 $122,000 - $212,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in defining and maintaining CRM digital and data strategies, leading digital solution lifecycles, and ensuring compliance with quality frameworks in regulated environments. Proven ability to influence stakeholders and manage complex portfolios while balancing business value and compliance risks.

Highest-signal resume keywords

CRM Digital StrategyDigital Solution Lifecycle ManagementData GovernanceLeadership of Complex PortfoliosExecutive Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Digital ModernizationBusiness Requirements DefinitionAnalyticsMaster Data ManagementTaxonomy DevelopmentBudget ManagementGovernance ModelsQuality OversightRisk ManagementProcess Modernization

Soft Skills

Change LeadershipNegotiationInfluencing Senior LeadersProgram ManagementDecision-Making Amid Ambiguity

Industry Keywords

HealthcarePharmaceuticalMedical DeviceBiologicsRegulated Life SciencesGxP ExpectationsClinical Trial Risk ManagementR&D Quality ProcessesCompliance FrameworksComputer System Lifecycle Practices

About the role

Key responsibilities & impact

Define and maintain the CRM digital and data strategy, target state, roadmap, investment priorities, value measures, and portfolio sequencing
Lead CRM digital solution lifecycles and major modernization initiatives from business need and requirements through implementation, release, adoption, enhancement, and retirement
Design and chair decision-making mechanisms for demand, change, risk, data, and investment priorities
Resolve or elevate material cross-functional, quality, compliance, resource, architecture, and operating-model issues
Set direction and standards for trusted data, master data, taxonomy, metadata, definitions, accessibility, quality oversight, interoperability, and analytics
Represent CRM-OpEx in RDQ, R&D, and enterprise forums
Partner with RDQ functions on joint digital initiatives and align shared assets, dependencies, controls, and value
Establish strategic supplier direction, delivery expectations, sourcing and resource approaches, budget recommendations, and performance oversight
Provide senior leadership for significant audit or inspection matters, commitments, and sustained remediation
Direct external service providers, contractors, consultants, and employees supporting the CRM-OpEx digital and data portfolio

Requirements

What you’ll need

A minimum of Bachelor's or equivalent University degree is required, with a focus in a scientific, technology, data, engineering, business, or related discipline preferred
Significant relevant experience in healthcare, pharmaceutical, medical device, biologics, technology, consulting, or regulated life sciences
Leadership of complex digital, data, quality, or process portfolios
Experience defining strategy, roadmaps, business cases, budgets, governance models, business requirements, operating models, and value measures for digital or process modernization
Experience leading digital solution lifecycle management, systems implementation or enhancement, data governance, master data, taxonomy, analytics, process modernization, or related capabilities
Knowledge of clinical trial risk management, R&D Quality processes, GxP expectations, computer system lifecycle practices, and applicable quality and compliance frameworks
Ability to influence senior leaders and complex cross-functional teams, balance quality and compliance risk with business value, and make decisions amid ambiguity
Strong executive communication, negotiation, change leadership, program management, financial acumen, and vendor leadership skills

Benefits

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and disability accommodations