Associate Director – Field Reimbursement, Dermatology – Patient Engagement & Customer Solution

Johnson & Johnson

. Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities across Dermatology healthcare provider accounts .

Posted 10/20/2026full-timeRemote • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and team management skills while effectively executing strategic plans in the healthcare reimbursement landscape. Proficient in account management, reimbursement principles, and fostering cross-functional collaboration to enhance patient access and fulfillment.

Highest-signal resume keywords

Healthcare Business ExperienceLeadership CapabilitiesAccount Management KnowledgeDermatology Market ExperienceCustomer-Oriented Strategy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Reimbursement PrinciplesManaged Care KnowledgeCoding and BillingPrior Authorization ProcessesOffice OperationsAppeals ProcessesData Insights UtilizationTeam Performance ManagementBudget ManagementStrategic Planning

Soft Skills

Team MotivationCoaching and DevelopmentCross-Functional CollaborationRelationship BuildingCommunication Skills

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Degree

Industry Keywords

Patient AccessPharmacy BenefitsImmunology Disease StateField Reimbursement ManagementHealthcare Provider Accounts

About the role

Key responsibilities & impact

Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities across Dermatology healthcare provider accounts
Execute the PECS Field Reimbursement Manager strategy
Enable healthcare providers, patients, and caregivers with information, tools, and resources to help patients start and stay on therapy
Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales departments
Lead, motivate, coach, develop, and retain a diverse team
Manage up to 8 direct reports to maximize access and fulfillment impact
Develop short- and long-term strategic plans and manage execution of related tactics
Create team culture, drive accountability, manage performance, build customer relationships, and achieve team goals
Coach Field Reimbursement Managers to use data insights and account management competencies to address access barriers
Support identification and resolution of patient obstacles involving specialty pharmacy and pharmacy benefits
Build relationships and collaborate with internal and external partners
Manage and allocate budget in alignment with team objectives
Carry out responsibilities in adherence to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement
Report to the Field Director, Field Access & Affordability Solutions within PECS

Requirements

What you’ll need

Bachelor’s Degree required
Minimum of 8 years healthcare business related experience required
Knowledge of account management, managed care, and reimbursement principles including pharmacy, coding, billing, prior authorization, office operations, and appeals processes
Demonstrated leadership capabilities and performance success in prior roles
Valid Driver's License in one of the 50 United States
Reside within the geography or be willing to relocate to it
3+ years of direct people management preferred
Immunology disease state experience preferred
MBA or other advanced degree/relevant certifications preferred
Experience developing and executing customer-oriented strategies
Ability to effectively collaborate cross-functionally in a matrix environment
Experience in the Dermatology therapeutic market
Experience building team AI literacy and confidence
Willingness and ability to travel up to 75% of the time

Benefits

Comp & perks

Inclusive work environment
Equal opportunity employment
Interview process accommodations for applicants with disabilities