Associate Director – Field Reimbursement, Patient Engagement, Customer Solution

Johnson & Johnson

. Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities .

Posted 9/18/2026full-timeRemote • Colorado • United StatesSenior💰 $122,000 - $212,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and team management skills, with a focus on developing and executing strategic plans in the healthcare reimbursement landscape. Proficient in account management, reimbursement principles, and fostering cross-functional collaboration to enhance patient access and fulfillment.

Highest-signal resume keywords

Healthcare Business ExperienceAccount ManagementPeople ManagementReimbursement PrinciplesCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementReimbursement PrinciplesCodingBillingPrior AuthorizationOffice OperationsAppeals ProcessesCustomer-Oriented StrategiesData InsightsNeuroscience Therapeutic Market

Soft Skills

LeadershipCoachingCommunicationAnalytical Problem-SolvingTeam Development

Tools & Technologies

AI TechnologiesPatient Access ToolsFulfillment Resources

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Degree

Industry Keywords

HealthcareManaged CareBuy and BillPharmacy BenefitMedical BenefitField Reimbursement ManagementPatient AccessMarket Access

About the role

Key responsibilities & impact

Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities
Execute the PECS Field Reimbursement Manager strategy across the Central region
Enable healthcare providers, patients, and caregivers with information, tools, and resources to help patients start and stay on therapy
Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales
Lead, motivate, coach, develop, and retain a diverse team of up to 10 direct reports
Develop short- and long-term strategic plans and manage execution of related tactics
Establish team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals
Coach FRMs to use data insights and account-management competencies to address access barriers
Support identification and resolution of patient access and fulfillment obstacles, including Buy & Bill, Medical Benefit, AOB, specialty pharmacy, and pharmacy benefit issues
Build trust-based relationships and collaborate with internal and external partners
Work in the field with minimal supervision
Manage and allocate budget in alignment with team objectives
Carry out responsibilities in adherence to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement
Report to the Field Director, Field Access & Affordability Solutions, within PECS

Requirements

What you’ll need

Bachelor’s Degree required
Minimum of 8 years of healthcare business-related experience required
Knowledge of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy-and-bill benefit design, coding, billing, prior authorization, office operations, and appeals processes
3+ years of direct people management
Demonstrated leadership capabilities and performance success in prior roles
Valid Driver's License in one of the 50 United States
Reside within the geography or be willing to relocate to it
Neuroscience disease-state experience preferred
MBA or other advanced degree/relevant certifications preferred
Experience developing and executing customer-oriented strategies
Ability to effectively collaborate cross-functionally in a matrix environment
Excellent written and verbal communication skills
Strong analytical/problem-solving skills
Experience in the Neuroscience therapeutic market
Commitment to learning emerging technologies, such as AI, preferred
Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgment, preferred
Travel up to 75% of the time

Benefits

Comp & perks

Long-term incentive program eligibility
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; Colorado residents – 48 hours; Washington residents – 56 hours
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year