Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

Johnson & Johnson

. Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities .

Posted 10/1/2026full-timeRemote • United StatesSenior💰 $122,000 - $212,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management skills while executing strategic plans in the healthcare reimbursement landscape. Proficient in navigating complex business environments and fostering cross-functional collaboration to enhance patient access and support.

Highest-signal resume keywords

Healthcare Business ExperienceLeadership CapabilitiesAccount Management KnowledgeReimbursement Principles ExpertiseCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementReimbursement PrinciplesCodingBillingPrior AuthorizationOffice OperationsAppeals ProcessesData Insights UtilizationCustomer-Oriented Strategy DevelopmentNeuroscience Disease State Experience

Soft Skills

LeadershipCoachingCommunicationAnalytical Problem-SolvingRelationship Building

Tools & Technologies

AI TechnologiesPharmacy Benefit ManagementMedical Benefit Management

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Degree

Industry Keywords

Field Reimbursement ManagementPatient AccessMarket AccessPharmacy AccessBuy & BillSpecialty PharmacyNeuroscience Therapeutic Market

About the role

Key responsibilities & impact

Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities
Execute the PECS Field Reimbursement Manager strategy across the West region
Ensure healthcare providers, patients, and caregivers have information, tools, and resources to start and stay on therapy
Collaborate with Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales departments
Lead, motivate, coach, develop, and retain a diverse team of up to 10 direct reports
Develop short- and long-term strategic plans and manage execution of related tactics
Pull through district vision, create team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals
Coach FRMs to use data insights and account-management competencies to address access barriers
Support identification and resolution of patient obstacles involving Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit
Build trust-based relationships with internal and external partners and work in the field with minimal supervision
Manage and allocate budget in alignment with team objectives
Travel up to 75% of the time
Report to the Field Director, Field Access & Affordability Solutions within PECS

Requirements

What you’ll need

Bachelor’s Degree is required
Minimum of 8 years healthcare business related experience required
Knowledge of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes
Demonstrated leadership capabilities and performance success in prior roles
A valid Driver's License in one of the 50 United States
Reside within the geography or be willing to relocate to it
3+ years of direct people management preferred
Neuroscience disease state experience preferred
MBA or other advanced degree/relevant certifications preferred
Experience navigating high-profile, complex business circumstances preferred
Experience developing and executing customer-oriented strategies preferred
Ability to collaborate cross-functionally in a matrix environment preferred
Excellent written and verbal communication skills preferred
Strong analytical/problem-solving skills preferred
Experience in the Neuroscience therapeutic market preferred
Commitment to learning emerging technologies such as AI preferred
Experience building team AI literacy and confidence preferred

Benefits

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; 48 hours for employees residing in Colorado; 56 hours for employees residing in Washington
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and accommodation support