Associate Director – Field Reimbursement, Patient Engagement, Customer Solution

Johnson & Johnson

. Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities across Neuroscience healthcare provider accounts .

Posted 9/18/2026full-timeRemote • Colorado • United StatesSenior💰 $122,000 - $212,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing teams within the healthcare sector, particularly in reimbursement and access strategies. Proficient in managing complex account management processes and fostering cross-functional collaboration to enhance patient access to therapies.

Highest-signal resume keywords

Healthcare Business ExperiencePeople ManagementAccount Management PrinciplesNeuroscience Disease State ExperienceCustomer-Oriented Strategy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Reimbursement PrinciplesCodingBillingPrior AuthorizationOffice OperationsAppeals ProcessesData InsightsPerformance ManagementBudget ManagementStrategic Planning

Soft Skills

LeadershipCoachingCommunicationAnalytical Problem-SolvingCollaboration

Tools & Technologies

AI TechnologiesMatrix Environment Collaboration

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Degree

Industry Keywords

NeurosciencePatient AccessPharmacy BenefitBuy & BillMedical BenefitField Reimbursement ManagementMarket AccessField SalesHealthcare Provider AccountsJJIM Credo

About the role

Key responsibilities & impact

Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities across Neuroscience healthcare provider accounts
Execute the PECS Field Reimbursement Manager strategy
Enable healthcare providers, patients, and caregivers with information, tools, and resources to help patients start and stay on therapy
Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales
Lead, motivate, coach, develop, and retain a diverse team of up to 10 direct reports
Develop short- and long-term strategic plans and manage execution of related tactics
Pull through district vision, create team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals
Coach FRMs to use data insights and account management competencies to address access barriers
Support identification and resolution of access and fulfillment obstacles involving Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit
Build relationships and collaborate with internal and external partners while working in the field with minimal supervision
Manage and allocate budget in alignment with team objectives
Carry out responsibilities in adherence to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement
Report to the Field Director, Field Access & Affordability Solutions within PECS
Travel up to 75% of the time

Requirements

What you’ll need

Bachelor’s Degree is required
Minimum of 8 years healthcare business related experience required
Knowledge of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes
3+ years of direct people management
Demonstrated leadership capabilities and performance success in prior roles
Valid Driver's License in one of the 50 United States
Reside within the geography or be willing to relocate to it
Neuroscience disease state experience preferred
MBA or other advanced degree/relevant certifications preferred
Experience developing and executing customer-oriented strategies preferred
Ability to effectively collaborate cross-functionally in a matrix environment preferred
Excellent written and verbal communication skills preferred
Strong analytical/problem-solving skills preferred
Experience in the Neuroscience therapeutic market preferred
Commitment to learning emerging technologies, such as AI, preferred
Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgement, preferred
Willingness to travel up to 75% of the time

Benefits

Comp & perks

Long-term incentive program eligibility
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; Colorado residents – 48 hours; Washington residents – 56 hours
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and disability accommodations