Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

Johnson & Johnson

. Lead, motivate, coach, develop, and retain a diverse team of Field Reimbursement Managers .

Posted 9/18/2026full-timeRemote • New York • United StatesSenior💰 $122,000 - $212,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and team management skills while executing strategic plans in the healthcare reimbursement landscape. Proficient in account management, reimbursement principles, and cross-functional collaboration to enhance patient access and fulfillment.

Highest-signal resume keywords

Healthcare Business ExperienceAccount Management PrinciplesDirect People ManagementNeuroscience Therapeutic Market ExperienceCustomer-Oriented Strategy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Reimbursement PrinciplesCodingBillingPrior AuthorizationOffice OperationsAppeals ProcessesData Insights UtilizationBudget ManagementStrategic PlanningPerformance Management

Soft Skills

LeadershipCoachingCollaborationAnalytical Problem-SolvingCommunication

Tools & Technologies

Patient Access SystemsPharmacy Benefit ManagementSpecialty Pharmacy SolutionsAI Technologies

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Degree

Industry Keywords

NeuroscienceManaged CareBuy & BillMedical BenefitField Reimbursement ManagementMarket AccessField Sales

About the role

Key responsibilities & impact

Lead, motivate, coach, develop, and retain a diverse team of Field Reimbursement Managers
Directly manage a regionally aligned team of up to 10 direct reports
Execute the PECS Field Reimbursement Manager strategy across Neuroscience healthcare provider accounts
Maximize access and fulfillment impact for patients starting or staying on therapy
Develop short- and long-term strategic plans and manage execution of related tactics
Establish team culture, drive accountability, manage FRM performance, and achieve team goals
Coach FRMs to use data insights and account management competencies to address access barriers
Support identification and resolution of patient obstacles involving Buy & Bill, Medical Benefit, AOB, specialty pharmacy, and pharmacy benefit
Build relationships and collaborate with internal and external partners across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, Field Sales, and other functions
Work in the field with minimal supervision
Manage and allocate budget in alignment with team objectives
Adhere to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement
Report to the Field Director, Field Access & Affordability Solutions within PECS

Requirements

What you’ll need

Bachelor’s Degree is required
Minimum of 8 years healthcare business related experience required
Knowledge of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes
3+ years of direct people management
Demonstrated leadership capabilities and performance success in prior roles
Valid Driver's License in one of the 50 United States
Reside within the geography or be willing to relocate to it
Neuroscience disease state experience preferred
MBA or other advanced degree/relevant certifications preferred
Experience developing and executing customer-oriented strategies
Ability to effectively collaborate cross-functionally in a matrix environment
Excellent written and verbal communication skills
Strong analytical/problem-solving skills
Experience in the Neuroscience therapeutic market
Commitment to learning emerging technologies such as AI preferred
Experience building team AI literacy and confidence preferred
Travel up to 75% of the time

Benefits

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive applicant interview process and disability accommodations