Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

Johnson & Johnson

. Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities across Neuroscience healthcare provider accounts .

Posted 9/18/2026full-timeRemote • Louisiana • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading and developing teams within the healthcare sector, particularly in biopharmaceutical market access and reimbursement strategies. Proven ability to build relationships, manage performance, and execute customer-oriented strategies while navigating complex business environments.

Highest-signal resume keywords

Healthcare Business ExperienceField Reimbursement ManagementTeam LeadershipAccount ManagementNeuroscience Therapeutic Market Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Biopharmaceutical Market AccessReimbursement PrinciplesCodingBillingPrior AuthorizationOffice OperationsAppeals ProcessesData Insights UtilizationCustomer-Oriented Strategy DevelopmentBudget Management

Soft Skills

LeadershipCommunicationAnalytical Problem SolvingCollaborationCoaching

Tools & Technologies

AI TechnologiesData Analysis Tools

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Degree Preferred

Industry Keywords

NeuroscienceManaged CarePatient AccessPharmacy BenefitBuy & BillMedical BenefitField SalesMarket AccessFRM Rules of EngagementHCC Guidelines

About the role

Key responsibilities & impact

Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities across Neuroscience healthcare provider accounts
Execute the PECS Field Reimbursement Manager strategy
Enable healthcare providers, patients, and caregivers with information, tools, and resources to help patients start and stay on therapy
Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales
Lead, motivate, coach, develop, and retain a diverse team
Lead a regionally aligned team of up to 10 direct reports to maximize access and fulfillment impact
Develop long- and short-term strategic plans and manage execution of related tactics
Establish team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals
Coach FRMs to use data insights and account management competencies to address access barriers
Support identification and resolution of access and fulfillment obstacles involving Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit
Build trust-based relationships and collaborate with internal partners while working in the field with minimal supervision
Manage and allocate budget in alignment with team objectives
Perform other duties as assigned
Carry out responsibilities in adherence to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement
Report to the Field Director, Field Access & Affordability Solutions within PECS

Requirements

What you’ll need

Bachelor’s Degree is required
MBA or other related graduate level degree preferred
Minimum of 8 years healthcare business related experience required
Concentration in biopharmaceutical market access, field reimbursement or managed markets preferred
Knowledge of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes
3+ years of direct people management
Demonstrated leadership capabilities and performance success in prior roles
A valid Driver's License in one of the 50 United States
Reside within the geography or be willing to relocate to it
Neuroscience disease state experience preferred
MBA or other advanced degree/relevant certifications preferred
Proven ability to navigate high profile, complex business circumstances
Experience developing and executing customer-oriented strategies
Ability to effectively collaborate cross-functionally in a matrix environment
Excellent communication skills (written and verbal)
Strong analytical/problem solving skills
Experience in the Neuroscience therapeutic market
Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time preferred
Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgement preferred
Travel up to 75% of the time

Benefits

Comp & perks

Inclusive work environment
Interview process accommodations for applicants with disabilities
Equal opportunity employment