Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

Johnson & Johnson

. Lead, motivate, coach, develop, and retain a diverse team of Field Reimbursement Managers .

Posted 10/1/2026full-timeRemote • United StatesSenior💰 $122,000 - $212,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management capabilities while executing strategic plans in the healthcare reimbursement landscape. Proficient in navigating complex business environments and fostering cross-functional collaboration to enhance patient access and fulfillment.

Highest-signal resume keywords

Healthcare Business ExperienceLeadership CapabilitiesAccount Management KnowledgeNeuroscience Disease State ExperienceAnalytical Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementReimbursement PrinciplesCodingBillingPrior AuthorizationOffice OperationsAppeals ProcessesCustomer-Oriented StrategiesData Insights UtilizationBudget Management

Soft Skills

CoachingTeam DevelopmentCommunication SkillsCollaborationProblem-Solving

Tools & Technologies

AI TechnologiesMatrix Environment Collaboration

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Degree

Industry Keywords

NeurosciencePatient AccessPharmacy BenefitBuy & BillMedical BenefitField Reimbursement ManagementMarket AccessField Sales

About the role

Key responsibilities & impact

Lead, motivate, coach, develop, and retain a diverse team of Field Reimbursement Managers
Directly manage a regionally aligned team of up to 10 direct reports
Execute the PECS Field Reimbursement Manager strategy across Neuroscience healthcare provider accounts
Maximize access and fulfillment impact for patients starting or staying on therapy
Develop short- and long-term strategic plans and manage execution of related tactics
Establish team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals
Coach FRMs to use data insights and account management competencies to address access barriers
Support identification and resolution of patient obstacles involving Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit
Collaborate with Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, Field Sales, Sales District Managers, SCG, Franchise Marketing, and Brand teams
Work in the field with minimal supervision
Manage and allocate budget in alignment with team objectives
Carry out responsibilities in accordance with the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement
Report to the Field Director, Field Access & Affordability Solutions within PECS

Requirements

What you’ll need

Bachelor’s Degree is required
Minimum of 8 years healthcare business related experience required
Knowledge of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes
Demonstrated leadership capabilities and performance success in prior roles
A valid Driver's License in one of the 50 United States
Reside within the geography or be willing to relocate to it
3+ years of direct people management preferred
Neuroscience disease state experience preferred
MBA or other advanced degree/relevant certifications preferred
Experience navigating high-profile, complex business circumstances preferred
Experience developing and executing customer-oriented strategies preferred
Ability to effectively collaborate cross-functionally in a matrix environment preferred
Excellent written and verbal communication skills preferred
Strong analytical/problem-solving skills preferred
Experience in the Neuroscience therapeutic market preferred
Commitment to learning emerging technologies, such as AI, preferred
Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgment, preferred
Ability to travel up to 75% of the time

Benefits

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; 48 hours for employees residing in Colorado; 56 hours for employees residing in Washington
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year