Associate Director, Field Reimbursement, Patient Engagement & Customer Solution

Johnson & Johnson

. Lead, motivate, coach, develop, and retain a diverse team of Field Reimbursement Managers .

Posted 10/1/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management capabilities while executing strategic plans to enhance patient access and fulfillment. Proficient in account management, reimbursement principles, and fostering cross-functional collaboration in a healthcare environment.

Highest-signal resume keywords

Leadership CapabilitiesAccount ManagementReimbursement PrinciplesCustomer-Oriented StrategiesHealthcare Business Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare Business ExperienceAccount ManagementReimbursement PrinciplesCodingBillingPrior AuthorizationOffice OperationsAppeals ProcessesNeuroscience Disease State ExperienceData Insights

Soft Skills

CoachingCommunication SkillsAnalytical Problem SolvingTeam DevelopmentRelationship Building

Tools & Technologies

AI TechnologiesMatrix Environment Collaboration

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Degree

Industry Keywords

Patient AccessPharmacy BenefitMedical BenefitBuy & BillField Reimbursement ManagerMarket AccessField SalesCustomer RelationshipsBudget ManagementHCC Guidelines

About the role

Key responsibilities & impact

Lead, motivate, coach, develop, and retain a diverse team of Field Reimbursement Managers
Directly manage a regionally aligned team of up to 10 direct reports
Execute the PECS Field Reimbursement Manager strategy across the South region
Maximize access and fulfillment impact for prescribed patients starting or staying on therapy
Develop long- and short-term strategic plans and manage execution of related tactics
Pull through district vision, create team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals
Coach and develop FRMs to use data insights and account management competencies to address access barriers
Support identification and resolution of patient obstacles involving Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit
Build trust-based relationships and collaborate with internal and external partners
Work in the field with minimal supervision
Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales
Manage and allocate budget in alignment with team objectives
Carry out responsibilities in adherence to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement
Report to the Field Director, Field Access & Affordability Solutions within PECS

Requirements

What you’ll need

Bachelor’s Degree is required
Minimum of 8 years healthcare business related experience required
Knowledge of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes
Demonstrated leadership capabilities and performance success in prior roles
A valid Driver's License in one of the 50 United States
Reside within the geography or be willing to relocate to it
3+ years of direct people management preferred
Neuroscience disease state experience preferred
MBA or other advanced degree/relevant certifications preferred
Proven ability to navigate high profile, complex business circumstances preferred
Experience developing and executing customer-oriented strategies preferred
Ability to effectively collaborate cross-functionally in a matrix environment preferred
Excellent communication skills (written and verbal) preferred
Strong analytical/problem solving skills preferred
Experience in the Neuroscience therapeutic market preferred
Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time preferred
Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgement preferred

Benefits

Comp & perks

Inclusive work environment
Equal Opportunity Employer
Interview process accommodations for applicants with disabilities
Field-based work arrangement
Opportunity to lead, develop, coach, and retain a diverse team
Travel up to 75% of the time