Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

Johnson & Johnson

. Lead, motivate, coach, develop, and retain a diverse team of Field Reimbursement Managers .

Posted 10/1/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management capabilities while executing strategic plans to enhance patient access and fulfillment. Proficient in account management, reimbursement principles, and cross-functional collaboration within the healthcare sector.

Highest-signal resume keywords

Leadership CapabilitiesAccount ManagementReimbursement PrinciplesCross-Functional CollaborationHealthcare Business Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare Business ExperienceAccount ManagementReimbursement PrinciplesCodingBillingPrior AuthorizationOffice OperationsAppeals ProcessesNeuroscience Disease State ExperienceCustomer-Oriented Strategies

Soft Skills

CoachingTeam DevelopmentAnalytical Problem-SolvingCommunication SkillsBuilding Trust-Based Relationships

Tools & Technologies

AI TechnologiesData Insights

Certifications & Qualifications

Bachelor's DegreeMBA or Related Graduate Degree

Industry Keywords

Field Reimbursement ManagersPatient AccessPharmacy BenefitMedical BenefitBuy & BillMarket AccessHealthcare StakeholdersField SalesFranchise MarketingNeuroscience Therapeutic Market

About the role

Key responsibilities & impact

Lead, motivate, coach, develop, and retain a diverse team of Field Reimbursement Managers
Directly manage a regionally aligned team of up to 10 direct reports
Execute the PECS Field Reimbursement Manager strategy across the South region
Maximize access and fulfillment impact for patients starting or staying on therapy
Develop short- and long-term strategic plans and manage execution of related tactics
Establish team culture, drive accountability, manage performance, and achieve team goals
Coach FRMs to use data insights and account management competencies to address access barriers
Support identification and resolution of patient obstacles involving Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit
Build trust-based relationships with internal and external partners and healthcare stakeholders
Collaborate with Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, Field Sales, Sales District Managers, SCG, and Franchise Marketing
Manage and allocate budget in alignment with team objectives
Work in the field with minimal supervision
Perform other duties as assigned
Follow JJIM Credo, HCC Guidelines, and FRM Rules of Engagement
Report to the Field Director, Field Access & Affordability Solutions within PECS

Requirements

What you’ll need

Bachelor’s Degree is required
MBA or other related graduate level degree preferred
Minimum of 8 years healthcare business related experience required
Knowledge of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes
Demonstrated leadership capabilities and performance success in prior roles
Valid Driver's License in one of the 50 United States
Reside within the geography or be willing to relocate to it
3+ years of direct people management preferred
Neuroscience disease state experience preferred
MBA or other advanced degree/relevant certifications preferred
Proven ability to navigate high profile, complex business circumstances preferred
Experience developing and executing customer-oriented strategies preferred
Ability to effectively collaborate cross-functionally in a matrix environment preferred
Excellent written and verbal communication skills preferred
Strong analytical/problem-solving skills preferred
Experience in the Neuroscience therapeutic market preferred
Commitment to learning emerging technologies, such as AI, preferred
Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgment, preferred
Travel up to 75% of the time

Benefits

Comp & perks

Inclusive work environment
Equal Opportunity Employer
Inclusive interview process and accommodation support