Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

Johnson & Johnson

. Lead, develop, and directly manage a team of Field Reimbursement Managers .

Posted 9/18/2026full-timeRemote • District of Columbia • United StatesSenior💰 $122,000 - $212,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing teams within the healthcare sector, particularly in field reimbursement and market access. Proven ability to execute strategic plans, manage performance, and foster cross-functional collaboration to enhance patient access and fulfillment.

Highest-signal resume keywords

Field Reimbursement ManagementHealthcare Business ExperienceAccount Management KnowledgeLeadership CapabilitiesCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementReimbursement PrinciplesCodingBillingPrior AuthorizationOffice OperationsAppeals ProcessesStrategic PlanningData Insights UtilizationCustomer-Oriented Strategy Development

Soft Skills

LeadershipCoachingCommunicationAnalytical Problem SolvingTeam Motivation

Tools & Technologies

AI TechnologiesBudget Management Tools

Certifications & Qualifications

Bachelor's DegreeValid Driver's License

Industry Keywords

NeuroscienceBiopharmaceutical Market AccessManaged CarePatient AccessPharmacy BenefitBuy & Bill Benefit Design

About the role

Key responsibilities & impact

Lead, develop, and directly manage a team of Field Reimbursement Managers
Execute the PECS Field Reimbursement Manager strategy across Neuroscience healthcare provider accounts
Ensure healthcare providers, patients, and caregivers have information, tools, and resources to start and stay on therapy
Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales
Lead, motivate, coach, develop, and retain a diverse team
Manage up to 10 direct reports to maximize access and fulfillment impact
Develop short- and long-term strategic plans and manage execution of related tactics
Establish team culture, drive accountability, manage FRM performance, and achieve team goals
Coach FRMs to use data insights and account management competencies to address access barriers
Support team members in addressing patient obstacles involving Buy & Bill, Medical Benefit, AOB, specialty pharmacy, and pharmacy benefit
Build trust-based relationships and collaborate with internal and external partners
Work in the field with minimal supervision
Manage and allocate budget in alignment with team objectives
Carry out responsibilities in adherence to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement
Report to the Field Director, Field Access & Affordability Solutions within PECS

Requirements

What you’ll need

Bachelor’s Degree is required
Minimum of 8 years healthcare business related experience required
Knowledge of account management, managed care, and reimbursement principles
Knowledge of pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes
3+ years of direct people management
Demonstrated leadership capabilities and performance success in prior roles
Valid Driver's License in one of the 50 United States
Reside within the geography or be willing to relocate to it
MBA or other related graduate level degree preferred
Concentration in biopharmaceutical market access, field reimbursement, or managed markets preferred
Neuroscience disease state or therapeutic market experience preferred
Proven ability to navigate high profile, complex business circumstances
Experience developing and executing customer-oriented strategies
Ability to collaborate cross-functionally in a matrix environment
Excellent written and verbal communication skills
Strong analytical/problem solving skills
Commitment to learning emerging technologies, such as AI, preferred
Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgment, preferred
Travel up to 75% of the time

Benefits

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; employees residing in Colorado – 48 hours; employees residing in Washington – 56 hours
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive applicant interview process and accommodation support