Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

Johnson & Johnson

. Lead, develop, and directly manage a team of Field Reimbursement Managers .

Posted 10/1/2026full-timeRemote • United StatesSenior💰 $122,000 - $212,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and team management skills while executing strategic plans in the healthcare reimbursement landscape. Proficient in account management, reimbursement principles, and fostering cross-functional collaboration to enhance patient access and fulfillment.

Highest-signal resume keywords

Leadership CapabilitiesHealthcare Business ExperienceAccount Management KnowledgeTeam Management ExperienceCustomer-Oriented Strategy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementReimbursement PrinciplesCodingBillingPrior AuthorizationOffice OperationsAppeals ProcessesData Insights UtilizationNeuroscience Disease State ExperienceCustomer Strategy Execution

Soft Skills

Communication SkillsAnalytical Problem SolvingTeam MotivationCollaborationCoaching

Tools & Technologies

AI TechnologiesPatient Access ToolsPharmacy Benefit Management

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Degree

Industry Keywords

HealthcareManaged CarePharmacy BenefitBuy & Bill BenefitNeuroscience Therapeutic Market

About the role

Key responsibilities & impact

Lead, develop, and directly manage a team of Field Reimbursement Managers
Execute the PECS Field Reimbursement Manager strategy across the Central region
Enable healthcare providers, patients, and caregivers with information, tools, and resources to start and stay on therapy
Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales
Lead, motivate, coach, develop, and retain a diverse team
Manage up to 10 direct reports to maximize access and fulfillment impact
Develop short- and long-term strategic plans and manage execution of related tactics
Build team culture, drive accountability, manage FRM performance, and achieve team goals
Coach FRMs to use data insights and account management competencies to address access barriers
Support identification and resolution of patient obstacles involving Buy & Bill, Medical Benefit, AOB, specialty pharmacy, and pharmacy benefit
Build trust-based relationships and collaborate with internal and external partners
Work in the field with minimal supervision
Manage and allocate budget in alignment with team objectives
Travel up to 75% of the time
Report to the Field Director, Field Access & Affordability Solutions within PECS

Requirements

What you’ll need

Bachelor’s Degree is required
Minimum of 8 years healthcare business related experience required
Knowledge of account management, managed care, and reimbursement principles
Knowledge of pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes
Demonstrated leadership capabilities and performance success in prior roles
Valid Driver's License in one of the 50 United States
Reside within the geography or be willing to relocate to it
3+ years of direct people management preferred
Neuroscience disease state experience preferred
MBA or other advanced degree/relevant certifications preferred
Experience developing and executing customer-oriented strategies
Ability to effectively collaborate cross-functionally in a matrix environment
Excellent written and verbal communication skills
Strong analytical/problem solving skills
Experience in the Neuroscience therapeutic market
Commitment to learning emerging technologies, such as AI, preferred
Experience building team AI literacy and confidence, preferred

Benefits

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; Colorado employees – 48 hours; Washington employees – 56 hours
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and accommodation support