Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

Johnson & Johnson

. Lead, develop, and directly manage a team of Field Reimbursement Managers .

Posted 9/18/2026full-timeRemote • Louisiana • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading and developing teams within the healthcare sector, particularly in biopharmaceutical market access and reimbursement strategies. Proven ability to execute customer-oriented strategies while fostering cross-functional collaboration and managing complex business circumstances.

Highest-signal resume keywords

Field Reimbursement ManagementHealthcare Business ExperienceLeadership and Team DevelopmentAccount Management PrinciplesNeuroscience Therapeutic Market Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Biopharmaceutical Market AccessReimbursement PrinciplesCoding and BillingPrior AuthorizationOffice OperationsAppeals ProcessesData Insights UtilizationCustomer-Oriented Strategy DevelopmentBudget ManagementAI Literacy and Application

Soft Skills

Excellent Communication SkillsAnalytical Problem SolvingTeam Motivation and CoachingRelationship BuildingCross-Functional Collaboration

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Degree PreferredValid Driver's License

Industry Keywords

Patient AccessPharmacy AccessMarket AccessField SalesBuy & BillMedical BenefitManaged CareNeuroscience Disease State

About the role

Key responsibilities & impact

Lead, develop, and directly manage a team of Field Reimbursement Managers
Execute the PECS Field Reimbursement Manager strategy across the South region
Ensure healthcare providers, patients, and caregivers have the information, tools, and resources needed to start and stay on therapy
Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales departments
Lead, motivate, coach, develop, and retain a diverse team
Lead a regionally aligned team of up to 10 direct reports to maximize access and fulfillment impact
Develop short- and long-term strategic plans and manage execution of related tactics
Pull through district vision, create team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals
Coach FRMs to leverage data insights and account management competencies to address access barriers
Support identification and resolution of patient obstacles involving Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit
Build trust-based relationships and collaborate with internal and external partners
Work in the field with minimal supervision
Manage and allocate budget in alignment with team objectives
Carry out responsibilities in adherence to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement
Report to the Field Director, Field Access & Affordability Solutions within PECS

Requirements

What you’ll need

Bachelor’s Degree is required
MBA or other related graduate level degree preferred
Minimum of 8 years healthcare business related experience required
Concentration in biopharmaceutical market access, field reimbursement or managed markets preferred
Knowledge of account management, managed care, and reimbursement principles including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes
3+ years of direct people management
Demonstrated leadership capabilities and performance success in prior roles
Valid Driver's License in one of the 50 United States
Reside within the geography or be willing to relocate to it
Neuroscience disease state experience preferred
MBA or other advanced degree/relevant certifications preferred
Proven ability to navigate high profile, complex business circumstances
Experience developing and executing customer-oriented strategies
Ability to effectively collaborate cross-functionally in a matrix environment
Excellent communication skills (written and verbal)
Strong analytical/problem solving skills
Experience in the Neuroscience therapeutic market
Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and apply new tools over time preferred
Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgement preferred
Travel up to 75% of the time

Benefits

Comp & perks

Inclusive work environment
Equal Opportunity Employer
Inclusive interview process and accommodation support