Associate Director – Field Reimbursement, Patient Engagement, Customer Solution

Johnson & Johnson

. Lead, motivate, coach, develop, and retain a diverse team of Field Reimbursement Managers .

Posted 9/18/2026full-timeRemote • District of Columbia • United StatesSenior💰 $122,000 - $212,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and team management skills, with a focus on developing strategic plans and executing customer-oriented strategies in the healthcare sector. Proficient in navigating complex reimbursement principles and fostering cross-functional collaboration to enhance patient access and fulfillment.

Highest-signal resume keywords

Healthcare Business ExperiencePeople ManagementAccount Management PrinciplesNeuroscience Therapeutic Market ExperienceAnalytical Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementReimbursement PrinciplesCodingBillingPrior AuthorizationOffice OperationsAppeals ProcessesStrategic PlanningCustomer-Oriented StrategiesData Insights Utilization

Soft Skills

LeadershipCoachingCommunicationCollaborationTeam Development

Tools & Technologies

AI TechnologiesMatrix Environment Collaboration

Certifications & Qualifications

Bachelor’s DegreeMBA or Related Graduate Degree

Industry Keywords

NeurosciencePatient AccessPharmacy BenefitMedical BenefitBuy & BillField Reimbursement ManagementSales CollaborationMarket AccessField SalesHealthcare Provider Accounts

About the role

Key responsibilities & impact

Lead, motivate, coach, develop, and retain a diverse team of Field Reimbursement Managers
Directly manage a regionally aligned team of up to 10 direct reports
Execute the PECS Field Reimbursement Manager strategy across Neuroscience healthcare provider accounts
Maximize access and fulfillment impact for patients starting or staying on therapy
Develop short- and long-term strategic plans and manage execution of related tactics
Pull through district vision, create team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals
Coach FRMs to use data insights and account management competencies to address access barriers
Support identification and resolution of access and fulfillment obstacles involving Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit
Build relationships and collaborate with Sales District Managers, SCG, Franchise Marketing, Brand, and other internal and external partners
Work in the field with minimal supervision
Manage and allocate budget in alignment with team objectives
Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales
Report to the Field Director, Field Access & Affordability Solutions within the PECS organization

Requirements

What you’ll need

Bachelor’s Degree is required
MBA or other related graduate level degree preferred
Minimum of 8 years healthcare business related experience required
Knowledge of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes
3+ years of direct people management
Demonstrated leadership capabilities and performance success in prior roles
A valid Driver's License in one of the 50 United States
Reside within the geography or be willing to relocate to it
Neuroscience disease state experience preferred
MBA or other advanced degree/relevant certifications preferred
Proven ability to navigate high profile, complex business circumstances
Experience developing and executing customer-oriented strategies
Ability to effectively collaborate cross-functionally in a matrix environment
Excellent written and verbal communication skills
Strong analytical/problem solving skills
Experience in the Neuroscience therapeutic market
Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time preferred
Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgment preferred
Travel up to 75% of the time

Benefits

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; Colorado residents – 48 hours; Washington residents – 56 hours
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year