Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

Johnson & Johnson

. Lead, develop, coach, and directly manage a team of Field Reimbursement Managers .

Posted 9/18/2026full-timeRemote • California • United StatesSenior💰 $122,000 - $244,950 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing teams within the healthcare sector, particularly in Field Reimbursement Management. Proficient in executing strategic plans, managing performance, and fostering collaboration across various functions to enhance patient access and therapy adherence.

Highest-signal resume keywords

Field Reimbursement ManagementHealthcare Business ExperiencePeople ManagementAccount Management PrinciplesNeuroscience Therapeutic Market Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementReimbursement PrinciplesCodingBillingPrior AuthorizationOffice OperationsAppeals ProcessesCustomer-Oriented StrategiesData Insights UtilizationPerformance Management

Soft Skills

LeadershipCommunicationAnalytical Problem-SolvingCollaborationCoaching

Tools & Technologies

AI TechnologiesPatient Access ToolsPharmacy Benefit Management

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Degree

Industry Keywords

NeuroscienceManaged CareBuy & BillMedical BenefitPharmacy Benefit

About the role

Key responsibilities & impact

Lead, develop, coach, and directly manage a team of Field Reimbursement Managers
Execute the PECS Field Reimbursement Manager strategy across Neuroscience healthcare provider accounts
Enable healthcare providers, patients, and caregivers with information, tools, and resources to start and stay on therapy
Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales
Lead a regionally aligned team of up to 10 direct reports
Develop short- and long-term strategic plans and manage execution of related tactics
Establish team culture, drive accountability, manage FRM performance, and achieve team goals
Coach FRMs to use data insights and account management competencies to address access barriers
Support identification and resolution of patient obstacles involving Buy & Bill, Medical Benefit, AOB, specialty pharmacy, and pharmacy benefit
Build relationships and collaborate with internal and external partners
Manage and allocate budget aligned with team objectives
Travel throughout the assigned field region, up to 75% of the time
Report to the Field Director, Field Access & Affordability Solutions within PECS

Requirements

What you’ll need

Bachelor’s Degree required
Minimum of 8 years healthcare business-related experience
Knowledge of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes
3+ years of direct people management
Demonstrated leadership capabilities and performance success in prior roles
Valid Driver's License in one of the 50 United States
Reside within the geography or be willing to relocate to it
Neuroscience disease state experience preferred
MBA or other advanced degree/relevant certifications preferred
Experience developing and executing customer-oriented strategies
Ability to collaborate cross-functionally in a matrix environment
Strong written and verbal communication skills
Strong analytical/problem-solving skills
Experience in the Neuroscience therapeutic market
Willingness to learn emerging technologies, such as AI, preferred
Experience building team AI literacy and confidence, preferred
Travel up to 75% of the time

Benefits

Comp & perks

Long-term incentive program eligibility
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; Colorado residents – 48 hours; Washington residents – 56 hours
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year