Associate Director, Northeast Region – Field Reimbursement, Patient Engagement, Customer Solution

Johnson & Johnson

. Lead, develop, and directly manage a team of Field Reimbursement Managers .

Posted 9/18/2026full-timeNew York City • New York • United StatesSenior💰 $122,000 - $212,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing teams within the healthcare sector, focusing on field reimbursement strategies and account management. Proven ability to execute strategic plans, foster collaboration across functions, and drive performance in a matrix environment.

Highest-signal resume keywords

Field Reimbursement ManagementHealthcare Business ExperiencePeople ManagementAccount Management PrinciplesCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementManaged CareReimbursement PrinciplesCodingBillingPrior AuthorizationOffice OperationsAppeals ProcessesStrategic PlanningData Insights

Soft Skills

LeadershipCommunicationAnalytical Problem-SolvingCoachingTeam Building

Tools & Technologies

AI TechnologiesCustomer-Oriented Strategies

Certifications & Qualifications

Bachelor's DegreeValid Driver's License

Industry Keywords

Biopharmaceutical Market AccessField ReimbursementManaged MarketsNeuroscience Disease StatePatient AccessPharmacy BenefitMedical BenefitBuy & Bill

About the role

Key responsibilities & impact

Lead, develop, and directly manage a team of Field Reimbursement Managers
Execute the PECS Field Reimbursement Manager strategy across the Northeast region
Lead a regionally aligned team of up to 10 direct reports
Maximize access and fulfillment impact for prescribed patients starting or staying on therapy
Develop short- and long-term strategic plans and manage execution of related tactics
Establish team culture, drive accountability, manage FRM performance, and achieve team goals
Coach and develop FRMs to use data insights and account-management competencies to address access barriers
Support identification and resolution of patient obstacles involving Buy & Bill, medical benefit, AOB, specialty pharmacy, and pharmacy benefit
Build relationships and collaborate with Sales District Managers, SCG, Franchise Marketing, Brand, and other partners
Work in the field with minimal supervision
Manage and allocate budget in alignment with team objectives
Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales
Adhere to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement
Report to the Field Director, Field Access & Affordability Solutions within PECS

Requirements

What you’ll need

Bachelor’s Degree is required
Minimum of 8 years healthcare business related experience required
Knowledge of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes
3+ years of direct people management
Demonstrated leadership capabilities and performance success in prior roles
A valid Driver's License in one of the 50 United States
Reside within the geography or be willing to relocate to it
MBA or other related graduate level degree preferred
Concentration in biopharmaceutical market access, field reimbursement, or managed markets preferred
Neuroscience disease state or therapeutic market experience preferred
Experience developing and executing customer-oriented strategies
Ability to effectively collaborate cross-functionally in a matrix environment
Excellent written and verbal communication skills
Strong analytical/problem-solving skills
Commitment to learning emerging technologies such as AI preferred
Experience building team AI literacy and confidence preferred
Travel up to 75% of the time

Benefits

Comp & perks

Retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and disability accommodation support