Associate Director, Process – Digital

Johnson & Johnson

. Support Clinical Risk Management Operational Excellence through process optimization and day-to-day administration of the CRM digital landscape .

Posted 10/23/2026full-timeUnited StatesSenior💰 $122,000 - $212,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Clinical Risk Management Operational Excellence, focusing on process optimization, user engagement, and audit readiness. Proficient in coordinating vendor relationships, managing documentation, and facilitating stakeholder communication within regulated environments.

Highest-signal resume keywords

Process ImprovementDigital OperationsAudit And Inspection ReadinessStakeholder CoordinationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process OptimizationWorkflow AnalysisControlled DocumentationChange ManagementQuality Systems Knowledge

Soft Skills

Strong OrganizationFacilitationCommunicationProblem-SolvingAttention To Detail

Tools & Technologies

Collaboration PlatformsReporting ToolsBusiness Workflow ToolsTicketing Tools

Industry Keywords

PharmaceuticalMedical DeviceHealthcareRegulated EnvironmentCommunities Of Practice

About the role

Key responsibilities & impact

Support Clinical Risk Management Operational Excellence through process optimization and day-to-day administration of the CRM digital landscape
Enable consistent operation, user engagement, controlled change, vendor delivery, and audit or inspection readiness across CRM tools and related services
Translate approved strategy and governance direction into operating routines, documentation, communications, reporting, and follow-through
Map current-state activities, identify workflow inefficiencies, facilitate root-cause analysis, coordinate improvements, maintain action plans, and monitor adoption
Coordinate administration for CRM-owned tools and services, maintain support routines and user guidance, triage questions, route technical issues, and support release readiness
Plan and facilitate super-user forums, maintain agendas and decision or action logs, gather feedback, coordinate demonstrations and learning materials, and support change adoption
Coordinate vendors, contractors, and service providers, including deliverables, meetings, access, documentation, invoices or forecasts, risks, issues, and escalations
Coordinate audit and inspection evidence collection, organization, quality review, readiness materials, requests, and actions
Administer governance calendars, intake and escalation logs, decision records, CRM portal content, taxonomy, metadata, naming conventions, and controlled content organization
Compile operational measures, service trends, adoption feedback, action status, and improvement outcomes for CRM OpEx Leadership and governance forums

Requirements

What you’ll need

A minimum of a Bachelor's or equivalent University degree is required
Relevant experience in pharmaceutical, medical device, healthcare, technology, consulting, or another regulated environment
Experience supporting process improvement, digital operations, business systems, communities of practice or super-user networks, vendors, document or portal administration, or audit and inspection readiness
Working knowledge of quality systems, controlled documentation, data and metadata concepts, and change management
Strong organization, facilitation, communication, stakeholder coordination, problem-solving, and attention to detail
Ability to manage multiple priorities, maintain accurate action and decision records, and escalate issues with clear options and recommendations
Proficiency with Microsoft Office, collaboration platforms, reporting tools, and business workflow or ticketing tools

Benefits

Comp & perks

Pension plan
401(k) savings plan
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; Colorado residents – 48 hours; Washington residents – 56 hours
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and disability accommodations