Associate Director – Process, Digital

Johnson & Johnson

. Support Clinical Risk Management Operational Excellence through process optimization and day-to-day administration of the CRM digital landscape .

Posted 10/23/2026full-timeZug • SwitzerlandSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Clinical Risk Management Operational Excellence, focusing on process optimization, digital operations, and audit readiness. Proficient in stakeholder coordination, governance logistics, and managing vendor relationships within regulated environments.

Highest-signal resume keywords

Process ImprovementDigital OperationsAudit ReadinessStakeholder CoordinationQuality Systems

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process OptimizationDocument AdministrationChange ManagementData ManagementMetadata StewardshipRoot-Cause AnalysisOperational Measures CompilationGovernance DocumentationQuality ReviewAction Plan Monitoring

Soft Skills

OrganizationFacilitationCommunicationProblem-SolvingAttention to Detail

Tools & Technologies

Microsoft OfficeCollaboration PlatformsReporting ToolsBusiness Workflow ToolsTicketing Tools

Industry Keywords

PharmaceuticalMedical DeviceHealthcareRegulated EnvironmentGxPR&D QualitySuper-User NetworksVendor CoordinationControlled DocumentationDigital Asset Administration

About the role

Key responsibilities & impact

Support Clinical Risk Management Operational Excellence through process optimization and day-to-day administration of the CRM digital landscape
Enable consistent operation, user engagement, controlled change, vendor delivery, and audit or inspection readiness across CRM tools and related services
Translate approved strategy and governance direction into operating routines, documentation, communications, reporting, and follow-through
Serve as operational point of contact for CRM super-user forums, vendor coordination, digital asset administration, taxonomy and metadata stewardship, portal support, governance logistics, escalation intake, and audit or inspection evidence coordination
Map current-state activities, identify inefficiencies, facilitate root-cause analysis, coordinate approved improvements, maintain action plans, and monitor adoption and effectiveness
Coordinate administration for CRM-owned tools and services, maintain support routines and user guidance, triage business questions, route technical issues, and support release readiness and communications
Plan and facilitate super-user forums, maintain agendas and decision or action logs, gather feedback, coordinate demonstrations and learning materials, and support adoption of approved changes
Coordinate vendor and service-provider deliverables, meetings, access, documentation, invoices or forecasts, risks, issues, and escalations
Coordinate collection, organization, and quality review of system, process, training, governance, and vendor evidence for audits and inspections
Administer governance calendars, intake and escalation logs, decision records, follow-up, CRM portal content, taxonomy, metadata, naming conventions, and controlled content organization
Compile operational measures, service trends, adoption feedback, action status, and improvement outcomes for CRM OpEx Leadership and governance forums

Requirements

What you’ll need

A minimum of a Bachelor's or equivalent University degree is required, with a focus in life sciences, quality, technology, data, engineering, business, or a related discipline preferred
Relevant experience in pharmaceutical, medical device, healthcare, technology, consulting, or another regulated environment
Experience supporting process improvement, digital operations, business systems, communities of practice or super-user networks, vendors, document or portal administration, or audit and inspection readiness
Working knowledge of quality systems, controlled documentation, data and metadata concepts, and change management
Familiarity with GxP or R&D Quality environments is preferred
Strong organization, facilitation, communication, stakeholder coordination, problem-solving, and attention to detail
Ability to manage multiple priorities, maintain accurate action and decision records, and escalate issues with clear options and recommendations
Proficiency with Microsoft Office, collaboration platforms, reporting tools, and business workflow or ticketing tools

Benefits

Comp & perks

Hybrid work arrangement
Inclusive work environment
Interview process accommodations for applicants with disabilities