Associate Director, Process – Digital

Johnson & Johnson

. Support Clinical Risk Management Operational Excellence through process optimization and day-to-day administration of the CRM digital landscape .

Posted 10/23/2026full-timeUnited StatesSenior💰 $122,000 - $212,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Clinical Risk Management Operational Excellence, focusing on process optimization, workflow analysis, and stakeholder coordination. Proficient in managing digital operations, quality systems, and audit readiness within regulated environments.

Highest-signal resume keywords

Process ImprovementDigital Operations ManagementQuality Systems KnowledgeStakeholder CoordinationAudit Readiness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process OptimizationWorkflow AnalysisRoot-Cause AnalysisChange ManagementControlled DocumentationData ManagementMetadata ConceptsGxP FamiliaritySuper-User Network SupportOperational Measures Compilation

Soft Skills

Strong OrganizationFacilitationCommunicationProblem-SolvingAttention to Detail

Tools & Technologies

Microsoft OfficeCollaboration PlatformsReporting ToolsBusiness Workflow ToolsTicketing Tools

Industry Keywords

PharmaceuticalMedical DeviceHealthcareTechnologyConsultingRegulated EnvironmentR&D Quality

About the role

Key responsibilities & impact

Support Clinical Risk Management Operational Excellence through process optimization and day-to-day administration of the CRM digital landscape
Map current-state activities, identify workflow inefficiencies, facilitate root-cause analysis, coordinate approved improvements, and monitor adoption and effectiveness
Coordinate administration for CRM-owned tools and services, maintain support routines and user guidance, triage questions, route technical issues, and support release readiness and communications
Plan and facilitate super-user forums, maintain agendas and decision/action logs, gather feedback, coordinate demonstrations and learning materials, and support adoption of approved changes
Coordinate vendors, contractors, and service providers, including deliverables, meetings, access, documentation, invoices or forecasts, risks, issues, and escalations
Coordinate audit and inspection evidence collection, organization, quality review, readiness materials, requests, actions, and timely responses
Administer governance calendars, intake and escalation logs, decision records, follow-up, CRM portal content, taxonomy, metadata, naming conventions, and controlled content organization
Compile operational measures, service trends, adoption feedback, action status, and improvement outcomes for CRM OpEx Leadership and governance forums

Requirements

What you’ll need

A minimum of a Bachelor's or equivalent University degree is required
Focus in life sciences, quality, technology, data, engineering, business, or a related discipline preferred
Relevant experience in pharmaceutical, medical device, healthcare, technology, consulting, or another regulated environment
Experience supporting process improvement, digital operations, business systems, communities of practice or super-user networks, vendors, document or portal administration, or audit and inspection readiness
Working knowledge of quality systems, controlled documentation, data and metadata concepts, and change management
Familiarity with GxP or R&D Quality environments preferred
Strong organization, facilitation, communication, stakeholder coordination, problem-solving, and attention to detail
Ability to manage multiple priorities, maintain accurate action and decision records, and escalate issues with clear options and recommendations
Proficiency with Microsoft Office, collaboration platforms, reporting tools, and business workflow or ticketing tools

Benefits

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and disability accommodations