Clinical Representative

Johnson & Johnson

. Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments .

Posted 9/17/2026full-timeRemote • Kansas • United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expert-level product knowledge in kidney stone treatment workflows and the ability to communicate technical and clinical concepts effectively to healthcare professionals. Proven experience in clinical support, training, and customer relationship management within hospital and ambulatory surgery center environments.

Highest-signal resume keywords

Clinical SupportCustomer Relationship ManagementUrology ExperienceTechnical CommunicationHealthcare Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical SupportMedical Device Technical SupportProcedural SupportUrologyEndourologySurgical RoboticsOperating Room ExperienceProduct KnowledgeTraining and EducationAccount Development

Soft Skills

Customer ServiceOrganizationCollaborationProfessionalismResponsiveness

Certifications & Qualifications

Bachelor's DegreeAssociate DegreeMedical Certification

Industry Keywords

HealthcareAmbulatory Surgery CenterHospital CredentialingQuality ComplianceRegulated Environment

About the role

Key responsibilities & impact

Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments
Create and maintain strong customer relationships through clinical support, training, education, and responsive service
Support account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization
Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives
Identify educational opportunities that improve customer proficiency, procedural efficiency, and clinical adoption
Partner with the Area Sales Leader and Regional Business Director on business objectives, account plans, and referral development
Liaise between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and complaint or technical concern reporting
Develop and maintain expert-level product knowledge and understanding of kidney stone treatment workflows, customer needs, and procedural best practices
Deliver professionalism, service, and compliance in customer interactions
Lead and support account-level sales activities, ensuring products are purchased and in stock

Requirements

What you’ll need

A bachelor’s degree plus a minimum of 3 years of relevant experience is required; alternatively, an associate degree or medical certification plus a minimum of 5 years of relevant experience may be considered
Clinical, medical device technical and/or sales, procedural support, operating room, or healthcare-related experience is required
Experience in urology, endourology, surgical robotics, or another highly technical procedural specialty is preferred
Demonstrated ability to learn and communicate technical and clinical concepts to physicians and clinical staff is required
Strong customer service, organization, and collaboration skills are required
Ability to work in all departments of the hospital and in ambulatory surgery center environments, including live patient cases and required protective equipment, is required
Hospital credentialing and compliance with customer access requirements are required
Ability to travel extensively, including overnight travel, up to 90% within the assigned territory is required
A valid driver’s license is required
Ability to work in a regulated environment in compliance with applicable quality and healthcare industry requirements is required

Benefits

Comp & perks

Sales incentive compensation program/MBO
Company car or car allowance through the J&J Fleet program
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short- and long-term disability insurance
Business accident insurance
Group legal insurance
Pension plan
401(k) savings plan
Long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member; 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours