Customer Insights Specialist – Orthopedics

Johnson & Johnson

. Analyze customer purchasing patterns, market share opportunities, pricing trends, and product utilization data .

Posted 10/26/2026full-timeRemote • Pennsylvania • United StatesJuniorMid-Level💰 $94,000 - $151,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and the ability to translate complex datasets into actionable business insights. Proficient in utilizing business intelligence tools and CRM systems to support customer growth and commercial strategies.

Highest-signal resume keywords

Data AnalysisBusiness IntelligenceSalesforce ExperienceMicrosoft Excel ProficiencyHealthcare Sales Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsMarket Share AnalysisPricing AnalyticsContract StrategyCustomer AnalysisOpportunity AssessmentPresentation DevelopmentReporting MethodologiesAnalytical ApproachesCustomer Engagement Strategies

Soft Skills

Problem-SolvingCommunication SkillsTime ManagementCollaborationInfluencing Decisions

Tools & Technologies

SalesforcePower BITableauSourceViewMicrosoft PowerPoint

Industry Keywords

Medical Device SalesHealthcare SalesMedtechHealthcare AdministrationCommercial Support

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Analyze customer purchasing patterns, market share opportunities, pricing trends, and product utilization data
Develop and present actionable recommendations supporting customer growth and commercial strategy
Translate complex datasets into clear business insights for internal and external stakeholders
Create executive-level presentations and customer-facing materials
Validate, clean, and maintain customer datasets
Conduct customer analyses and opportunity assessments using SourceView and other business intelligence platforms
Complete customer requests, Salesforce cases, and reporting deliverables on time
Advise Regional Managers, Area Directors, and Sales Teams
Collaborate with commercial leadership to identify, prioritize, and advance strategic opportunities
Participate in customer business reviews, contract discussions, and growth planning meetings
Support field teams in understanding customer performance, utilization trends, and market opportunities
Lead analytical support for SUEA opportunities and partner on SEA opportunities
Identify conversion opportunities and develop data-driven strategies to improve customer adoption and growth
Monitor opportunity progression and support revenue attainment objectives
Assist commercial teams in evaluating contract performance and commitment attainment
Maintain opportunity management, reporting, and workflow processes
Improve reporting methodologies, analytical approaches, and customer engagement strategies
Share best practices and contribute to team development initiatives

Requirements

What you’ll need

Bachelor's degree in Business, Finance, Economics, Data Analytics, Healthcare Administration, Marketing, or related field
2+ years of medical device sales, healthcare sales, or related commercial experience strongly preferred
Additional experience in analytics, business intelligence, sales operations, account management, healthcare consulting, or commercial support functions preferred
Strong analytical and problem-solving skills with the ability to interpret large datasets
Advanced proficiency in Microsoft Excel and PowerPoint
Experience presenting insights and recommendations to business stakeholders
Excellent verbal and written communication skills
Ability to manage multiple priorities in a fast-paced environment
Experience supporting medical device, healthcare, medtech, or hospital customers preferred
Experience with CRM tools such as Salesforce preferred
Experience with business intelligence and visualization platforms such as Power BI, Tableau, or SourceView preferred
Knowledge of healthcare purchasing data, contract strategy, pricing analytics, or market share analysis preferred
Experience participating in customer-facing presentations and business reviews preferred
Ability to influence decisions through data and insights preferred

Benefits

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; Colorado residents – 48 hours per calendar year; Washington residents – 56 hours per calendar year
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Fully Remote work arrangement