Director, Digital Product and Experience

Johnson & Johnson

. Own the vision, strategy, roadmap, and governance for JNJ.com and the enterprise digital ecosystem .

Posted 10/2/2026full-timeUnited StatesLead💰 $164,000 - $282,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital product management, leading cross-functional teams, and driving digital transformation initiatives. Proficient in user-centered design, analytics, and agile methodologies to optimize digital experiences and platforms.

Highest-signal resume keywords

Digital Product ManagementUser-Centered DesignAgile MethodologiesDigital StrategyContent Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital Product ManagementUX PrinciplesContent Management SystemsDigital EcosystemsData AnalysisDigital TransformationAI-Enabled ToolsCustomer Experience DesignPerformance MetricsScalability

Soft Skills

LeadershipCommunicationCollaborationCoachingProblem-Solving

Tools & Technologies

Digital PlatformsAnalytics ToolsContent Management SystemsAgile ToolsWebsite Platforms

Industry Keywords

Digital CommunicationsGovernanceComplianceMarket TrendsStakeholder Feedback

About the role

Key responsibilities & impact

Own the vision, strategy, roadmap, and governance for JNJ.com and the enterprise digital ecosystem
Lead the design, development, and continuous evolution of digital experiences, capabilities, and content management platforms
Use user research, analytics, stakeholder feedback, market trends, and experimentation to prioritize product investments and enhancements
Lead customer, market, and emerging digital opportunity research
Drive platform scalability, interoperability, and reuse across functions, regions, and customer groups
Translate business requirements and strategic priorities into scalable digital solutions from concept through execution
Partner with Corporate Affairs, Communications, Technology, Legal, business units, and external agencies
Manage product backlogs, roadmaps, release planning, enhancement initiatives, agency partnerships, technology partners, and vendors
Drive user-centered design aligned with UX, accessibility, content, brand, and governance standards
Establish performance metrics, customer insights, and success measures for continuous optimization
Lead digital ecosystem governance for consistency, scalability, and operational excellence
Improve content operations and digital workflows through technology-enabled solutions
Drive digital transformation initiatives involving AI-enabled content creation, content management, personalization, search, knowledge management, and publishing
Support responsible AI practices aligned with governance, compliance, and risk requirements
Lead and develop product, digital experience, and operations teams
Coach and mentor team members in digital product management, customer experience, Agile methodologies, and emerging technologies
Build team capabilities in digital platforms, analytics, AI-enabled tools, and modern product management practices

Requirements

What you’ll need

Bachelor's degree required
10+ years of progressive experience in digital product management, digital strategy, web platforms, digital communications, or related fields
10+ years of people leadership experience managing internal product owner teams and agency partners
Proven experience defining, launching, and optimizing successful digital products and platforms
Solid understanding of UX principles, customer experience, accessibility, and digital guidelines
Experience managing website platforms, content management systems, and digital ecosystems
Experience with digital product management methodologies, agile operating models, and customer experience design
Strong analytical and problem-solving skills with the ability to use data to drive decisions
Ability to balance strategic planning with hands-on execution in a fast-paced environment
Excellent communication, collaboration, and leadership skills
Experience managing budgets, external partners, and strategic vendor relationships
Experience leading cross-functional initiatives across global organizations

Benefits

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; 48 hours per calendar year for employees residing in Colorado; 56 hours per calendar year for employees residing in Washington
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and disability accommodations