Director, End User Services – Acquisitions & Divestitures

Johnson & Johnson

. Lead End User Services delivery across acquisitions, divestitures, and separations .

Posted 11/2/2026full-timeUnited StatesLead💰 $154,000 - $265,650 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading End User Services delivery, particularly in managing large-scale transitions and migrations. Proficient in overseeing collaboration platforms, endpoint engineering, and ensuring compliance with security and regulatory standards.

Highest-signal resume keywords

End User Services ManagementAcquisition & Divestiture ExperienceCollaboration Platforms KnowledgeStakeholder ManagementTransition Execution Oversight

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT OperationsDigital Workplace ManagementEndpoint EngineeringService Delivery MonitoringSoftware Asset ManagementIncident ManagementRisk ManagementProject Financial OversightMigration StrategyCollaboration Services Onboarding

Soft Skills

Strong Communication SkillsStakeholder Engagement

Tools & Technologies

M365Collaboration PlatformsManaged Service Providers

Industry Keywords

End User Support ServicesLarge-Scale TransitionsSeparation ManagementData Protection RequirementsGlobal Team Coordination

About the role

Key responsibilities & impact

Lead End User Services delivery across acquisitions, divestitures, and separations
Partner with program leadership to align EUS scope, timelines, and delivery approach
Drive outcomes with Technology organizations including ISRM, Network, Infrastructure, and Applications
Serve as the primary EUS point of accountability for transition execution and outcomes, including financial oversight of project spend
Own delivery across onboarding, transition, and post-transition phases of A&D
Ensure Day 1 readiness across devices, access, collaboration, and support capabilities
Manage risks, dependencies, and cross-functional coordination throughout transitions
Lead onboarding or separation of collaboration services including M365, email, and file services
Oversee imaging, application packaging, provisioning, migration, and Software Asset Management activities
Ensure continuity and performance of global support services during transitions
Manage endpoint engineering and device deployment strategy
Align incident, request, and knowledge management processes across transitioning environments
Drive secure user experience during tenant migrations and separations
Execute coordinated Day 1 communications for End User Services
Coordinate with identity, security, and infrastructure teams to ensure compliance with J&J standards and policies
Oversee tenant deprecation for divested entities as needed
Manage managed service providers and oversee transition-related commercial constructs, including TSAs
Monitor service delivery, cost, and performance against agreed targets
Drive issue resolution and escalation management
Coordinate governance, reporting, and execution cadence for A&D delivery
Identify and mitigate risks affecting Day 1 readiness and service continuity
Ensure adherence to security, regulatory, and data protection requirements
Capture lessons learned and improve A&D delivery frameworks and playbooks
Drive standardization and reuse of tools, processes, and methodologies

Requirements

What you’ll need

12–15+ years of experience in End User Services, IT Operations, or Digital Workplace
Experience supporting large-scale transitions, migrations, or separations
Experience with Acquisition & Divestiture (A&D)
Broad knowledge of end user support services (L1/L1.5/L2)
Knowledge of collaboration platforms such as M365
Knowledge of endpoint engineering and compute environments
Experience working with global teams and managed service providers
Strong stakeholder management and communication skills

Benefits

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Eligibility for the Company’s long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; 48 hours for employees residing in Colorado; 56 hours for employees residing in Washington
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year