Director, Smart Manufacturing and Lab Operations

Johnson & Johnson

. Define and execute the technology strategy and operating plan for supported manufacturing, laboratory, R&D, and operations sites .

Posted 10/28/2026full-timeUnited StatesLead💰 $150,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technology strategy execution, service management, and operational resilience within manufacturing and laboratory environments. Proven ability to lead cross-functional teams, manage technology investments, and ensure compliance with regulatory standards.

Highest-signal resume keywords

Technology Strategy ExecutionService ManagementOperational ResilienceCross-Functional Team LeadershipRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technology Service DeliveryIncident ManagementProblem ManagementChange ManagementLifecycle ManagementBudget ManagementVendor ManagementData AnalyticsDigital ManufacturingAutomation

Soft Skills

Analytical SkillsProblem-SolvingDecision-MakingStakeholder ManagementPeople Leadership

Tools & Technologies

CybersecurityEnterprise ApplicationsLaboratory SystemsCloud SolutionsAI-Enabled Solutions

Industry Keywords

GxP ExperienceRegulatory ExperienceQuality ActivitiesOperational ReadinessManufacturing Technology

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Define and execute the technology strategy and operating plan for supported manufacturing, laboratory, R&D, and operations sites
Serve as the senior technology partner for site leaders and business stakeholders
Oversee performance, reliability, availability, and lifecycle management of technology services
Establish service ownership, operating procedures, support models, escalation paths, and performance expectations
Coordinate infrastructure, networks, end-user services, cybersecurity, enterprise applications, data, engineering, and external providers
Lead technology investments improving reliability, user experience, productivity, and business continuity
Provide leadership during major technology incidents, including executive communication, escalation, recovery coordination, and corrective actions
Develop technology resilience, disaster recovery, business continuity, and operational readiness plans
Support new equipment, laboratory systems, facility changes, site expansions, technology refreshes, and operational initiatives
Oversee the technology team supporting Regulatory & Scientific Affairs stakeholders
Support inspections, audits, and quality activities through documentation, expertise, remediation, and evidence
Maintain asset, configuration, lifecycle, and obsolescence management practices
Manage strategic vendors and service providers
Establish performance measures and operational reviews
Lead cross-functional technology programs and teams

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field required
10 or more years of relevant experience in technology, including leadership responsibility for technology service delivery, operations, infrastructure, applications, or technology products
Experience supporting technology in complex, business-critical operating environments
Experience partnering with site, operations, engineering, laboratory, R&D, or quality stakeholders
Strong understanding of technology operations, service management, incident management, problem management, change management, operational resilience, and lifecycle management
Experience leading cross-functional teams across infrastructure, applications, cybersecurity, data, engineering, and external service providers
Experience managing budgets, vendors, resources, risks, and operational performance
Strong analytical, problem-solving, decision-making, and escalation-management capabilities
Excellent communication and stakeholder-management skills
Demonstrated people leadership, including coaching, talent development, workforce planning, and leadership in a matrixed organization
English proficiency required; additional languages preferred
Up to 20% domestic and/or international travel
Preferred: advanced degree, life-sciences or operations-site experience, laboratory and manufacturing technology knowledge, regulated technology and GxP experience, regulatory/audit experience, digital manufacturing, automation, cloud, data and analytics, AI-enabled solutions, relevant certifications, and geographically distributed-team experience

Benefits

Comp & perks

Retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year