Director, Smart Manufacturing and Lab Operations

Johnson & Johnson

. Define and execute the technology strategy and operating plan for supported manufacturing, laboratory, R&D, and operations sites .

Posted 10/28/2026full-timeUnited StatesLead💰 $150,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technology strategy execution, service management, and operational resilience within manufacturing and laboratory environments. Proficient in leading cross-functional teams and managing technology investments while ensuring compliance with regulatory standards.

Highest-signal resume keywords

Technology Strategy ExecutionService ManagementOperational ResilienceCross-Functional Team LeadershipRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technology Service DeliveryIncident ManagementChange ManagementLifecycle ManagementBudget ManagementData AnalyticsDigital ManufacturingLaboratory Information Management SystemsCloud PlatformsAutomation

Soft Skills

Analytical Problem-SolvingDecision-MakingStakeholder ManagementCoachingTalent Development

Tools & Technologies

CybersecurityEnterprise ApplicationsScientific InstrumentsOperational Technology IntegrationsElectronic Laboratory Notebooks

Certifications & Qualifications

Technology CertificationsService Management CertificationsProject Management CertificationsQuality CertificationsRegulatory Certifications

Industry Keywords

ManufacturingLaboratoryR&DMedical DevicePharmaceuticalBiotechnologyLife SciencesGxP PrinciplesFDA RegulationsAudit Readiness

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Define and execute the technology strategy and operating plan for supported manufacturing, laboratory, R&D, and operations sites
Serve as the senior technology partner for site leaders and business stakeholders
Oversee performance, reliability, availability, and lifecycle management of technology services
Establish service ownership, operating procedures, support models, escalation paths, and performance expectations
Coordinate infrastructure, networks, end-user services, cybersecurity, enterprise applications, data, engineering, and external providers
Lead identification, prioritization, and delivery of technology investments
Provide leadership during major technology incidents, including executive communication, escalation, recovery coordination, and corrective actions
Develop and maintain resilience, disaster recovery, business continuity, and operational readiness plans
Support new equipment, laboratory systems, facility changes, site expansions, and technology refreshes
Oversee the technology team supporting Regulatory & Scientific Affairs stakeholders
Support inspection, audit, and quality-related activities through documentation, expertise, remediation, and evidence
Maintain asset, configuration, lifecycle, and obsolescence management practices
Manage strategic vendors and service providers
Establish performance measures and operational reviews
Lead cross-functional technology programs and teams focused on business-critical needs

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field
10 or more years of relevant experience in technology, including leadership responsibility for technology service delivery, operations, infrastructure, applications, or technology products
Experience supporting technology in complex, business-critical operating environments
Experience partnering with site, operations, engineering, laboratory, R&D, or quality stakeholders
Strong understanding of technology operations, service management, incident management, problem management, change management, operational resilience, and lifecycle management
Experience leading cross-functional teams across infrastructure, applications, cybersecurity, data, engineering, and external service providers
Ability to manage multiple priorities and translate business and operational needs into executable technology plans
Experience managing budgets, vendors, resources, risks, and operational performance
Strong analytical, problem-solving, decision-making, and escalation-management capabilities
Excellent communication and stakeholder-management skills
Demonstrated people leadership, including coaching, talent development, workforce planning, and leadership in a matrixed organization
Up to 20% domestic and/or international travel
English proficiency required
Advanced degree preferred
Experience in manufacturing, laboratory, R&D, engineering, medical device, pharmaceutical, biotechnology, or life-sciences environments preferred
Knowledge of laboratory information management systems, electronic laboratory notebooks, scientific instruments, manufacturing applications, operational technology integrations, and site infrastructure preferred
Familiarity with GxP principles, computerized system validation, data integrity, change control, and audit readiness preferred
Understanding of FDA or other global health authority expectations preferred
Experience with regulatory inspections, internal audits, quality investigations, corrective actions, or remediation programs preferred
Experience with digital manufacturing, laboratory modernization, automation, cloud platforms, data and analytics, or AI-enabled operational solutions preferred
Relevant technology, service-management, project-management, quality, or regulatory certifications preferred
Experience leading geographically distributed teams or supporting multiple sites preferred
Additional languages preferred

Benefits

Comp & perks

Participation in the Company’s consolidated retirement plan (pension)
Savings plan (401(k))
Eligibility for the Company’s long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; 48 hours per calendar year for employees residing in Colorado; 56 hours per calendar year for employees residing in Washington
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and disability accommodations