Field Reimbursement Manager, Dermatology – Patient Engagement, Customer Solution

Johnson & Johnson

. Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Immunology therapies .

Posted 10/2/2026full-timeHarrisburg • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access and reimbursement processes, including prior authorizations, coding, and appeals. Proven ability to build relationships and collaborate effectively within a matrix organization while navigating complex healthcare environments.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ExperienceAccount ManagementProblem-Solving AbilityImmunology Disease State Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Prior AuthorizationCodingBillingRevenue Cycle ManagementBuy-And-BillClaims SubmissionPayer Coding RequirementsHealthcare Provider EducationMarket Dynamics KnowledgeHub Services Experience

Soft Skills

Relationship BuildingCollaborationInfluencing SkillsCreative Problem-Solving

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Relevant Certifications in Prior AuthorizationBilling and Coding Certifications

Industry Keywords

Immunology TherapiesManaged CareMedicareMedicaidPharmaceutical ReimbursementBiotechnology ReimbursementPatient Support HUB ServicesCompliance StandardsEthical StandardsHealthcare Administration

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Immunology therapies
Educate healthcare providers and office staff on product coverage, prior authorizations, appeals, reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
Act as reimbursement expert for the local team and subject matter expert on access and affordability solutions across payer types
Address critical patient access and affordability issues with urgency
Provide field-based reimbursement and access support, education, and creative problem-solving
Build trust-based relationships with customers in assigned Immunology accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Develop knowledge of hub and specialty distribution channels
Execute business in accordance with ethical, legal, and compliance standards and complete required training

Requirements

What you’ll need

Bachelor’s degree, preferably in healthcare or business/public administration
Minimum of 5 years of relevant professional experience
Account Management and/or reimbursement experience in hospital and/or provider office settings
Expertise with pharmacy and medical/buy & bill benefits, coding, and billing
Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios and identify timely, efficient solutions
Experience working with patient support HUB services
Valid US driver’s license and driving record compliant with company standards
Ability to maintain up to 50% travel
Permanent residence in the listed territory
Preferred: immunology disease state experience
Preferred: advanced degree and/or relevant certifications in prior authorization and/or billing and coding
Understanding of Medicare, Medicaid, and private payer initiatives affecting pharmaceutical and biotechnology reimbursement
Salesforce.com CRM, Microsoft Word, and Excel proficiency preferred

Benefits

Comp & perks

Inclusive work environment
Equal employment opportunity
Disability and accommodation support during the interview process