Field Reimbursement Manager, Dermatology – Patient Engagement, Customer Solution

. Serve as the primary field-based lead for education, assistance, and issue resolution related to patient access to J&J Immunology therapies .

Posted 10/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $102,000 - $177,100 per yearWebsite

Tools & technologies

SFDC

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution related to patient access to J&J Immunology therapies
Educate healthcare providers and office staff on product coverage, prior authorizations, appeals, reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
Address critical patient access and affordability issues with urgency
Conduct field-based reimbursement and access support, education, and creative problem-solving
Build trust-based relationships with customers across assigned Immunology accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of national, regional, local, and account market dynamics, including coverage and coding requirements
Develop knowledge of hub and specialty distribution channels to improve practice and patient support
Serve as a subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, Commercial, and other payer plans
Remain current on product coverage, access knowledge, marketplace conditions, and stakeholder practices
Customize resources and messaging for healthcare providers and staff
Execute business according to ethical, legal, and compliance standards and complete required training

What you’ll need

Bachelor’s degree, preferably in healthcare or business/public administration
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience in a hospital and/or provider office setting
Expertise with pharmacy and medical/buy & bill benefits, coding, and billing
Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios and identify timely, efficient solutions
Experience working with patient support HUB services
Valid US driver’s license and driving record compliant with company standards
Ability to consistently maintain up to 50% travel
Permanent residence in the listed territory
Immunology disease state experience preferred
Advanced degree and/or relevant certifications in prior authorization and/or billing and coding preferred
Understanding of Medicare, Medicaid, and private payer initiatives affecting pharmaceutical and biotechnology reimbursement preferred
Salesforce.com CRM, Microsoft Word, and Excel preferred
Commitment to learning emerging technologies such as AI preferred

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; 48 hours for Colorado employees; 56 hours for Washington employees
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year