Field Reimbursement Manager, Dermatology – Patient Engagement & Customer Solution

Johnson & Johnson

. Serve as the primary field-based lead for education, assistance, and issue resolution with healthcare providers and office staff regarding patient access to J&J Immunology therapies .

Posted 10/2/2026full-timeHarrisburg • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access and reimbursement processes, including prior authorizations, coding, and appeals. Builds strong relationships with healthcare providers while navigating complex reimbursement landscapes and collaborating across teams.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ExperienceAccount ManagementProblem-Solving AbilityCollaboration Across Matrix Organization

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Prior AuthorizationCodingBillingRevenue Cycle ManagementBuy-And-Bill BenefitsPharmacy BenefitsMedical BenefitsPatient Support HUB ServicesImmunology Disease State KnowledgeMarket Dynamics Knowledge

Soft Skills

Relationship BuildingInfluencing SkillsCreative Problem-Solving

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Relevant Certifications in Prior AuthorizationBilling and Coding Certifications

Industry Keywords

Healthcare ProvidersManaged CarePayer Coding RequirementsMedicareMedicaidPharmaceutical ReimbursementBiotechnology ReimbursementCompliance StandardsEthical StandardsStakeholder Collaboration

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution with healthcare providers and office staff regarding patient access to J&J Immunology therapies
Invest up to 50% of time onsite with healthcare providers, assess education needs, and facilitate stakeholder collaboration
Educate HCPs on product coverage, prior authorizations, appeals, reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives and key account managers as the local reimbursement expert
Address critical patient access and affordability issues
Partner with managed care colleagues on current policies and potential changes
Conduct field-based reimbursement and access support, education, and creative problem-solving
Build trust-based relationships with customers in assigned Immunology accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Develop knowledge of hub and specialty distribution channels
Collaborate with internal J&J departments and provide subject matter expertise on access and affordability solutions across payer types
Execute business according to ethical, legal, and compliance standards and complete required training

Requirements

What you’ll need

Bachelor’s degree (preferably in healthcare or business/public administration)
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the hospital and/or provider office setting
Expertise with pharmacy and medical/buy & bill benefits, coding, and billing
Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios and identify solutions
Experience working with patient support HUB services
Valid US driver’s license and driving record compliant with company standards
Ability to consistently maintain up to 50% travel
Permanent residence in the listed territory
Preferred: Immunology disease state experience
Preferred: Advanced degree and/or relevant certifications in prior authorization and/or billing and coding
Preferred: Understanding of Medicare, Medicaid, and private payer initiatives affecting pharmaceutical and biotechnology reimbursement
Preferred: Technical knowledge of payer policy and reimbursement
Preferred: Salesforce.com CRM, Microsoft Word, and Excel
Preferred: Emerging technology and AI exploration experience

Benefits

Comp & perks

Inclusive work environment
Equal Opportunity Employer
Applicant interview accommodations for individuals with disabilities