Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

Johnson & Johnson

. Serve as the primary field-based lead for education, assistance, and issue resolution related to patient access to J&J Neuroscience therapies .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access and reimbursement processes, including coding, billing, and prior authorizations, while effectively collaborating with healthcare providers and stakeholders to address access barriers. Possesses strong account management skills and the ability to analyze complex data to navigate the evolving healthcare landscape.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ExperienceAccount Management SkillsStrong Communication SkillsData Analysis Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CodingBillingPrior AuthorizationRevenue Cycle ManagementBuy-and-Bill ProcessesMedication Access ChannelsHealthcare ComplianceMarket Access AcumenNeuroscience Disease State KnowledgeQuantitative Data Analysis

Soft Skills

Relationship BuildingProblem-SolvingCollaborationInfluencing SkillsEffective Follow-Through

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft ExcelPatient Support HUB Services

Certifications & Qualifications

Advanced Degree in Healthcare or BusinessRelevant Certifications in Prior AuthorizationBilling and Coding Certifications

Industry Keywords

MedicareMedicaidManaged CarePharmaceutical ReimbursementBiotechnology Product ReimbursementPayer PolicyCoding RequirementsHealthcare EcosystemMarket DynamicsStakeholder Practices

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution related to patient access to J&J Neuroscience therapies
Spend up to 50% of time on-site with healthcare providers and their staff
Assess HCP education needs and facilitate collaboration with stakeholders
Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives, key account managers, and field support teams
Serve as the local team’s access, fulfillment, and reimbursement expert
Lead compliant access and fulfillment discussions
Use data and account management skills to address access barriers proactively
Address critical patient access and affordability issues
Partner with managed care colleagues on current policies and potential changes
Conduct field-based reimbursement and access support, education, and problem-solving
Build trust-based relationships with customers in assigned accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Develop knowledge of hub and specialty distribution channels
Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, Commercial, and other payer types
Complete business activities in accordance with ethical, legal, and compliance standards and required training

Requirements

What you’ll need

Bachelor’s degree, preferably in healthcare or business/public administration
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting, building strong customer relationship
Demonstrated expertise with both pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios and identify solutions in a timely and efficient manner
Superior written and verbal communication skills and efficient follow-through
Experience working with patient support HUB services
Valid US driver’s license and a driving record in compliance with company standards
Permanent residence in the listed territory
Extensive knowledge of medication access channels, including pharmacy and medical benefit, buy & bill, and/or assignment of benefit (AOB)
Ability to analyze highly complex quantitative and qualitative data
Ability to remain current on and anticipate changes in product coverage, access knowledge, marketplace conditions, and stakeholder practices
Ability to understand and adapt to the changing healthcare ecosystem
Neuroscience disease state experience preferred
Advanced degree and/or relevant certifications in prior authorization and/or billing and coding preferred
Strong market access acumen and business acumen preferred
Understanding of Medicare, Medicaid, and private payer initiatives affecting pharmaceutical and biotechnology product reimbursement preferred
Technical knowledge of payer policy, including coding, coverage, and payment, preferred
Salesforce.com CRM, Microsoft Word, and Excel proficiency preferred
Commitment to learning emerging technologies such as AI
Ability to travel up to 75% of the time

Benefits

Comp & perks

Equal Opportunity Employer
Inclusive interview process and accommodation support for applicants with disabilities
Field-based work arrangement
No commission (Job Sub Function: Sales – Pharm (No Commission))