Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

Johnson & Johnson

. Serve as the primary field-based lead for education, assistance, and issue resolution concerning patient access to J&J Neuroscience therapies .

Posted 9/21/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access and reimbursement processes, including coding, billing, and prior authorizations, while effectively collaborating with healthcare providers and internal teams to resolve access barriers. Possesses strong analytical skills to navigate complex data and build trust-based relationships within a matrix organization.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ExperienceAccount Management SkillsHealthcare Provider EducationData Analysis Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CodingBillingPrior AuthorizationAppeals ProcessesPharmacy Benefit DesignMedical Benefit DesignRevenue Cycle ManagementPatient Support HUB ServicesNeuroscience Disease State KnowledgeMedication Access Channels

Soft Skills

Relationship BuildingCollaborationProblem-SolvingCommunication SkillsInfluencing Skills

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Advanced Degree (MBA or MPH)Relevant Certifications in Prior AuthorizationBilling and Coding Certifications

Industry Keywords

MedicareMedicaidManaged CarePharmaceutical ReimbursementBiotechnology Reimbursement

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution concerning patient access to J&J Neuroscience therapies
Spend up to 50% of time on-site with healthcare providers and their staff
Educate healthcare providers on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives, key account managers, and field support teams as the local access, fulfillment, and reimbursement expert
Lead compliant access and fulfillment discussions
Use data and account management skills to proactively address access barriers
Address critical patient access and affordability issues
Partner with managed care colleagues on current policies and potential changes
Conduct field-based reimbursement and access support, education, and problem-solving
Build trust-based relationships with customers in assigned accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Grow knowledge of hub and specialty distribution channels
Collaborate with marketing, sales, medical science, SCG, IBG, HCC, and PECS departments
Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial payer types
Complete required training and execute work according to ethical, legal, and compliance standards
Travel up to 75% of the time

Requirements

What you’ll need

Bachelor’s degree, preferably in healthcare or business/public administration
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting
Expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
Experience working with patient support HUB services
Valid US driver’s license and driving record compliant with company standards
Permanent residence in the listed territory
Extensive knowledge of medication access channels, including pharmacy and medical benefits
Ability to analyze complex quantitative and qualitative data
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability for challenging access scenarios
Superior written and verbal communication skills and efficient follow-through
Advanced business degree (MBA) or public health degree (MPH) preferred
Neuroscience disease state experience preferred
Advanced degree and/or relevant certifications in prior authorization and/or billing and coding preferred
Understanding of Medicare, Medicaid, and private payer initiatives affecting pharmaceutical and biotechnology reimbursement preferred
Technical knowledge of payer policy, including coding, coverage, and payment preferred
Salesforce.com CRM, Microsoft Word, and Excel proficiency preferred
Commitment to learning emerging technologies such as AI

Benefits

Comp & perks

Inclusive work environment
Equal Opportunity Employer
Applicant interview process accommodations for individuals with disabilities
Travel up to 75% of the time is part of the role