Field Reimbursement Manager, Neuroscience – Patient Engagement, Customer Solutions

Johnson & Johnson

. Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies .

Posted 9/21/2026full-timeIndianapolis • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access and reimbursement processes, including coding, billing, and prior authorizations, while effectively collaborating with healthcare providers and internal teams. Possesses strong problem-solving skills and the ability to build relationships within a matrix organization to address access barriers and enhance patient affordability solutions.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ExperienceAccount Management SkillsHealthcare Provider CollaborationMarket Access Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CodingBillingPrior AuthorizationsOffice OperationsAppeals ProcessesPharmacy Benefit DesignMedical Benefit DesignData AnalysisTerritory ManagementBusiness Planning

Soft Skills

Relationship BuildingProblem-SolvingCommunicationCollaborationInfluencing

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Relevant Certifications in Prior AuthorizationBilling and Coding Certifications

Industry Keywords

NeuroscienceMedicareMedicaidManaged CarePayer PolicyPharmaceutical ReimbursementBiotechnology ReimbursementPatient Support HUB ServicesMarket DynamicsCoverage Requirements

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
Spend up to 50% of time on-site with healthcare providers and office staff
Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
Lead compliant access and fulfillment discussions
Use data and account management skills to address access barriers
Address critical patient access and affordability issues
Provide field-based reimbursement and access support, education, and creative problem-solving
Build relationships with customers in assigned accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Grow knowledge of hub and specialty distribution channels
Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial plans
Execute business according to ethical, legal, and compliance standards and complete required training

Requirements

What you’ll need

Bachelor’s degree (preferably in healthcare or business/public administration)
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting
Expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios
Superior written and verbal communication skills and efficient follow-through
Experience working with patient support HUB services
Valid US driver’s license and driving record compliant with company standards
Permanent residence in the listed territory
Neuroscience disease state experience preferred
Advanced degree and/or relevant certifications in prior authorization and/or billing and coding preferred
Strong market access and business acumen
Understanding of Medicare, Medicaid, and private payer initiatives affecting pharmaceutical and biotechnology reimbursement
Technical knowledge of payer policy, coding, coverage, and payment preferred
Salesforce.com CRM, Microsoft Word, and Excel preferred
Willingness to learn emerging technologies such as AI
Ability to travel up to 75% of the time

Benefits

Comp & perks

Inclusive work environment
Equal opportunity employment
Inclusive interview process and disability accommodations