Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

Johnson & Johnson

. Serve as the primary field-based lead for education, assistance, and issue resolution with healthcare providers and office staff regarding patient access to J&J Neuroscience therapies .

Posted 9/21/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access and reimbursement processes, including coding, billing, and prior authorizations, while effectively collaborating with healthcare providers and internal teams to address access barriers. Possesses strong communication skills and the ability to build trust-based relationships within a matrix organization.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ProcessesAccount ManagementHealthcare Provider CollaborationMarket Access Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CodingBillingPrior AuthorizationAppeals ProcessesRevenue Cycle ManagementPharmacy Benefit DesignMedical Benefit DesignData AnalysisTerritory ManagementStakeholder Collaboration

Soft Skills

Problem-SolvingRelationship BuildingCommunicationCollaborationInfluencing

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft ExcelPatient Support HUB Services

Certifications & Qualifications

Relevant Certifications in Billing and CodingAdvanced Degree in Healthcare or Business/Public Administration

Industry Keywords

NeuroscienceMedicareMedicaidManaged CarePayer PolicyAccess BarriersAffordability SolutionsCompliance StandardsHealthcare OperationsMarket Dynamics

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution with healthcare providers and office staff regarding patient access to J&J Neuroscience therapies
Spend up to 50% of time onsite with HCPs and HCP staff, assessing education needs and facilitating stakeholder collaboration
Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives and key account managers as the local access, fulfillment, and reimbursement expert
Lead compliant access and fulfillment discussions
Use data and account management skills to proactively address access barriers
Address critical patient access and affordability issues
Partner with managed care colleagues on current and potential future policies
Conduct field-based reimbursement and access support, education, and creative problem-solving
Build trust-based relationships with customers in assigned accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Develop knowledge of hub and specialty distribution channels
Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and Commercial plans
Execute business according to ethical, legal, and compliance standards and complete required training

Requirements

What you’ll need

Bachelor’s degree, preferably in healthcare or business/public administration
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting
Expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios
Superior written and verbal communication skills and efficient follow-through
Experience working with patient support HUB services
Valid US driver’s license and driving record compliant with company standards
Permanent residence in the listed territory
Neuroscience disease state experience preferred
Advanced degree and/or relevant certifications in prior authorization and/or billing and coding preferred
Strong market access and business acumen preferred
Understanding of Medicare, Medicaid, and private payer initiatives affecting reimbursement preferred
Technical knowledge of payer policy and reimbursement preferred
Competence with Salesforce.com CRM, Microsoft Word, and Excel preferred
Commitment to learning emerging technologies such as AI
Ability to travel up to 75% of the time

Benefits

Comp & perks

Inclusive work environment
Equal opportunity employment
Interview process accommodations for applicants with disabilities