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Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions
Johnson & Johnson. Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient access and reimbursement processes, including coding, billing, and prior authorizations, while effectively collaborating with healthcare providers and internal teams. Possesses strong problem-solving skills and the ability to build trust-based relationships within a matrix organization.
Highest-signal resume keywords
Patient Access ExpertiseReimbursement ExperienceAccount Management SkillsHealthcare Provider CollaborationMarket Access Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CodingBillingPrior AuthorizationsAppeals ProcessesRevenue Cycle ManagementPharmacy Benefit DesignMedical Benefit DesignData AnalysisTerritory ManagementBusiness Planning
Soft Skills
Problem-SolvingRelationship BuildingCommunication SkillsCollaborationInfluencing Skills
Tools & Technologies
Salesforce.com CRMMicrosoft WordMicrosoft ExcelPatient Support HUB Services
Certifications & Qualifications
Advanced Degree in Healthcare or BusinessRelevant Certifications in Prior AuthorizationBilling and Coding Certifications
Industry Keywords
MedicareMedicaidManaged CarePharmaceutical ReimbursementBiotechnology ReimbursementCoding RequirementsPayer PolicyMarket DynamicsSpecialty Distribution ChannelsCompliance Standards
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
- Spend up to 50% of time on-site with healthcare providers and their staff
- Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
- Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
- Serve as the local access, fulfillment, and reimbursement expert
- Lead compliant access and fulfillment discussions
- Use data and account management skills to address access barriers
- Resolve critical patient access and affordability issues
- Provide field-based reimbursement and access support, education, and creative problem-solving
- Build trust-based relationships with customers in assigned accounts
- Manage territory logistics, routing, and account business planning
- Maintain knowledge of market dynamics, coverage, and coding requirements
- Develop knowledge of hub and specialty distribution channels
- Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial plans
- Complete business activities according to ethical, legal, and compliance standards and required training
Requirements
What you’ll need- Bachelor’s degree, preferably in healthcare or business/public administration
- Minimum of 5 years of relevant professional experience
- Account Management and/or Reimbursement experience working in the provider office setting
- Expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
- Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
- Ability to establish relationships, collaborate, and influence across a matrix organization
- Problem-solving ability to navigate challenging access scenarios
- Superior written and verbal communication skills and efficient follow-through
- Experience working with patient support HUB services
- Valid US driver’s license and driving record compliant with company standards
- Permanent residence in the listed territory
- Neuroscience disease state experience preferred
- Advanced degree and/or relevant certifications in prior authorization and/or billing and coding preferred
- Strong market access and business acumen
- Understanding of Medicare, Medicaid, and private payer initiatives affecting pharmaceutical and biotechnology reimbursement
- Technical knowledge of payer policy, including coding, coverage, and payment preferred
- Salesforce.com CRM, Microsoft Word, and Excel proficiency preferred
- Commitment to learning emerging technologies such as AI
- Ability to travel up to 75% of the time
Benefits
Comp & perks- Equal opportunity employment
- Inclusive interview process and disability accommodations
- Field-based work arrangement
- No commission (job sub-function designation)