Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

Johnson & Johnson

. Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies .

Posted 9/21/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access and reimbursement processes, with a strong ability to educate healthcare providers on coding, billing, and prior authorizations. Proven track record in account management and collaboration across matrix organizations to address access barriers and enhance patient affordability solutions.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ExperienceAccount Management SkillsHealthcare Provider EducationData Analysis Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CodingBillingPrior AuthorizationsAppeals ProcessesPharmacy Benefit DesignMedical Benefit DesignAccess Channels KnowledgeQuantitative Data AnalysisQualitative Data AnalysisTerritory Business Planning

Soft Skills

Relationship BuildingCollaborationProblem-SolvingCommunication SkillsInfluencing Skills

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft ExcelPatient Support HUB Services

Certifications & Qualifications

Relevant Certifications in Prior AuthorizationRelevant Certifications in Billing and Coding

Industry Keywords

NeuroscienceManaged CareMedicareMedicaidPayer Coding RequirementsMarketplace ConditionsStakeholder PracticesHealthcare Provider SettingCompliance StandardsEthical Standards

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
Spend up to 50% of working time on-site with healthcare providers and office staff
Assess HCP education needs and facilitate collaboration with stakeholders
Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives and key account managers as the local access, fulfillment, and reimbursement expert
Lead compliant access and fulfillment discussions
Use data and account management skills to address access barriers
Address critical patient access and affordability issues
Partner with managed care colleagues on current and future policy changes
Conduct field-based reimbursement and access support, education, and problem-solving
Build relationships with customers in assigned accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Develop knowledge of hub and specialty distribution channels
Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
Serve as subject matter expert on access and affordability solutions across payer types
Execute business according to ethical, legal, and compliance standards
Complete required training

Requirements

What you’ll need

Bachelor’s degree, preferably in healthcare or business/public administration
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting
Expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios
Superior written and verbal communication skills and efficient follow-through
Experience working with patient support HUB services
Valid US driver’s license and driving record compliant with company standards
Permanent residence in the listed territory
Extensive knowledge of medication access channels
Ability to analyze complex quantitative and qualitative data
Knowledge of product coverage, access, marketplace conditions, and stakeholder practices
Preferred: Neuroscience disease state experience
Preferred: Advanced degree and/or relevant certifications in prior authorization and/or billing and coding
Preferred: Knowledge of Medicare, Medicaid, and private payer initiatives
Preferred: Salesforce.com CRM, Microsoft Word, and Excel proficiency
Willingness to learn emerging technologies such as AI
Ability to travel up to 75% of the time

Benefits

Comp & perks

Inclusive work environment
Equal opportunity employment
Interview process accommodations for applicants with disabilities