Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

Johnson & Johnson

. Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access and reimbursement processes, including coding, billing, and prior authorizations, while effectively building relationships with healthcare providers and navigating complex access scenarios. Proficient in account management and collaboration within a matrix organization to address patient affordability and access issues.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ExperienceAccount Management SkillsHealthcare Provider CollaborationProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CodingBillingPrior AuthorizationAppeals ProcessesRevenue Cycle ManagementPharmacy Benefit DesignMedical Benefit DesignOffice OperationsMarket AccessNeuroscience Disease State Knowledge

Soft Skills

Relationship BuildingCollaborationInfluencing SkillsCommunication SkillsProblem-Solving

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Advanced Degree in Healthcare or Business/Public AdministrationRelevant Certifications in Prior AuthorizationBilling and Coding Certifications

Industry Keywords

MedicareMedicaidManaged CareCommercial PayersPatient Support HUB ServicesCompliance StandardsEthical StandardsHealthcare Provider SettingPharmaceutical ReimbursementBiotechnology Product Reimbursement

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
Spend up to 50% of time on-site with healthcare providers and office staff
Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
Serve as the local access, fulfillment, and reimbursement expert
Lead compliant access and fulfillment discussions
Use data and account management skills to proactively address access barriers
Address critical access and affordability issues for patients
Conduct field-based reimbursement and access support, education, and creative problem-solving
Build trust-based relationships with customers in assigned accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Develop knowledge of hub and specialty distribution channels
Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, Commercial, and other payer types
Complete business activities in accordance with ethical, legal, and compliance standards and required training

Requirements

What you’ll need

Bachelor’s degree, preferably in healthcare or business/public administration
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting
Expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios and identify timely, efficient solutions
Superior written and verbal communication skills and efficient follow-through
Experience working with patient support HUB services
Valid US driver’s license and driving record compliant with company standards
Permanent residence in the listed territory
Neuroscience disease state experience preferred
Advanced degree and/or relevant certifications in prior authorization and/or billing and coding preferred
Strong market access and business acumen preferred
Understanding of Medicare, Medicaid, and private payer initiatives affecting pharmaceutical and biotechnology product reimbursement preferred
Technical knowledge of payer policy, including coding, coverage, and payment preferred
Salesforce.com CRM, Microsoft Word, and Excel proficiency preferred
Commitment to learning emerging technologies such as AI
Travel up to 75% of the time

Benefits

Comp & perks

Equal Opportunity Employer
Inclusive interview process and accommodation support for applicants with disabilities
Field-based work arrangement