Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

Johnson & Johnson

. Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $102,000 - $177,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access and reimbursement processes, including coding, billing, and prior authorizations, while effectively collaborating with healthcare providers and stakeholders to address access barriers. Possesses strong communication skills and the ability to build trust-based relationships within a matrix organization.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ExperienceAccount Management SkillsHealthcare Provider CollaborationMarket Access Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CodingBillingPrior AuthorizationRevenue Cycle ManagementBuy-and-Bill Benefit DesignAppeals ProcessesHealthcare OperationsData AnalysisTerritory ManagementPatient Support HUB Services

Soft Skills

Problem-SolvingRelationship BuildingCollaborationCommunicationInfluencing

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Advanced Degree in Healthcare or Business/Public AdministrationRelevant Certifications in Prior Authorization and/or Billing and Coding

Industry Keywords

NeuroscienceMedicareMedicaidPrivate Payer InitiativesPharmaceutical ReimbursementBiotechnology ReimbursementMarket DynamicsCoding RequirementsCompliance StandardsEthical Standards

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
Spend up to 50% of time on-site with healthcare providers and office staff
Assess HCP education needs and facilitate collaboration with stakeholders
Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
Serve as an access, fulfillment, and reimbursement expert for the local team
Lead compliant access and fulfillment discussions
Use data and account management skills to address access barriers
Address critical patient access and affordability issues
Provide field-based reimbursement and access support, education, and creative problem-solving
Build trust-based relationships with customers in assigned accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Develop knowledge of hub and specialty distribution channels
Serve as subject matter expert on access and affordability solutions across payer types
Complete required training and conduct business according to ethical, legal, and compliance standards

Requirements

What you’ll need

Bachelor’s degree (preferably in healthcare or business/public administration)
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting
Expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios
Superior written and verbal communication skills and efficient follow-through
Experience working with patient support HUB services
Valid US driver’s license and driving record compliant with company standards
Permanent residence in the listed territory
Neuroscience disease state experience preferred
Advanced degree and/or relevant certifications in prior authorization and/or billing and coding preferred
Strong market access and business acumen
Understanding of Medicare, Medicaid, and private payer initiatives affecting pharmaceutical and biotechnology product reimbursement
Technical knowledge of payer policy, coding, coverage, and payment preferred
Salesforce.com CRM, Microsoft Word, and Excel preferred
Commitment to learning emerging technologies such as AI
Willingness to travel up to 75% of the time

Benefits

Comp & perks

Retirement plan (pension)
Savings plan (401(k))
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and disability accommodations