Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

Johnson & Johnson

. Serve as the primary field-based lead for education, assistance, and issue resolution related to patient access to J&J Neuroscience therapies .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access and reimbursement processes, including coding, billing, and prior authorizations, while effectively collaborating with healthcare providers and internal teams to resolve access barriers. Proven ability to analyze data and build trust-based relationships to enhance patient support and access to therapies.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ExperienceAccount Management SkillsData Analysis SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CodingBillingPrior AuthorizationAppeals ProcessesPharmacy Benefit DesignMedical Benefit DesignRevenue Cycle ManagementPatient Support HUB ServicesMarket Dynamics KnowledgeAccess and Affordability Solutions

Soft Skills

Relationship BuildingCollaborationInfluencing SkillsProblem-SolvingTrust Building

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Relevant Certifications in Prior AuthorizationBilling and Coding Certifications

Industry Keywords

NeuroscienceHealthcareManaged CareMedicareMedicaidPayer Coding RequirementsAccess BarriersTerritory ManagementCompliance StandardsPatient Support

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution related to patient access to J&J Neuroscience therapies
Spend up to 50% of time on-site with healthcare providers and their staff
Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
Lead compliant access and fulfillment discussions
Proactively address access barriers using data and account-management skills
Resolve critical access and affordability issues for patients
Conduct field-based reimbursement and access support, education, and problem-solving
Build trust-based relationships across assigned accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Improve practice and patient support through hub and specialty distribution knowledge
Serve as subject matter expert on access and affordability solutions across payer types
Complete required training and execute business according to ethical, legal, and compliance standards
Travel up to 75% of the time

Requirements

What you’ll need

Bachelor’s degree, preferably in healthcare or business/public administration
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting
Expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
Experience working with patient support HUB services
Valid US driver’s license and driving record compliant with company standards
Permanent residence in the listed territory
Extensive knowledge of medication access channels
Ability to analyze complex quantitative and qualitative data
Ability to establish relationships, collaborate, and influence across a matrix organization
Superior written and verbal communication skills
Preferred: Neuroscience disease state experience
Preferred: Advanced degree and/or relevant certifications in prior authorization and/or billing and coding
Preferred: Salesforce.com CRM, Microsoft Word, and Excel proficiency
Preferred: Understanding of Medicare, Medicaid, and private payer initiatives affecting reimbursement

Benefits

Comp & perks

Inclusive work environment
Equal opportunity employment
Interview process accommodations for applicants with disabilities
Field-based work arrangement
Professional development through required training and emerging-technology learning