Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

Johnson & Johnson

. Educate healthcare providers and office staff on reimbursement processes, claims submissions, procedures, and payer coding requirements .

Posted 9/21/2026full-timeRemote • Missouri • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in reimbursement processes, coding, and patient access solutions while effectively collaborating with healthcare providers and internal teams. Proven ability to navigate complex access scenarios and build trust-based relationships within assigned accounts.

Highest-signal resume keywords

Reimbursement ExperienceAccount ManagementCoding and Billing ExpertisePatient Support HUB ServicesCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Reimbursement ProcessesCodingBillingPrior AuthorizationAppeals ProcessesAccount ManagementData AnalysisProblem-SolvingHealthcare Provider EducationMarket Dynamics Knowledge

Soft Skills

Relationship BuildingCollaborationInfluencing SkillsCreative Problem-SolvingEffective Communication

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Relevant Certifications in Prior AuthorizationBilling and Coding Certifications

Industry Keywords

MedicareMedicaidManaged CareNeurosciencePatient AccessAffordability SolutionsBuy-and-BillHealthcare CompliancePayer Coding RequirementsHub Services

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Educate healthcare providers and office staff on reimbursement processes, claims submissions, procedures, and payer coding requirements
Serve as the primary field-based lead for education, assistance, and issue resolution related to patient access to J&J Neuroscience therapies
Collaborate with sales representatives, key account managers, managed care colleagues, and other internal departments
Serve as the local access, fulfillment, and reimbursement expert
Lead compliant access and fulfillment discussions
Use data and account management skills to address access barriers
Address critical patient access and affordability issues
Conduct field-based reimbursement and access support, education, and creative problem-solving
Build trust-based relationships with customers in assigned accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Grow knowledge of hub and specialty distribution channels
Provide expertise on access and affordability solutions across Medicare, Medicaid Managed Care, Commercial, and other payer types
Execute business according to ethical, legal, and compliance standards and complete required training

Requirements

What you’ll need

Bachelor’s degree, preferably in healthcare or business/public administration
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting
Expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios
Superior written and verbal communication skills and efficient follow-through
Experience working with patient support HUB services
Valid US driver’s license and driving record in compliance with company standards
Permanent residence in the listed territory
Neuroscience disease state experience preferred
Advanced degree and/or relevant certifications in prior authorization and/or billing and coding preferred
Understanding of Medicare, Medicaid, and private payer initiatives affecting reimbursement preferred
Salesforce.com CRM, Microsoft Word, and Excel proficiency preferred
Willingness to learn emerging technologies such as AI
Ability to travel up to 75% of the time

Benefits

Comp & perks

Inclusive work environment
Equal opportunity employment
Accommodation support during the interview process