Field Reimbursement Manager, Neuroscience – Patient Engagement, Customer Solutions

Johnson & Johnson

. Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies .

Posted 9/21/2026full-timeNashville • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access and reimbursement processes, including coding, billing, and prior authorizations, while effectively collaborating with healthcare providers and internal teams to address access barriers and improve patient support. Strong problem-solving and communication skills are essential for navigating complex reimbursement scenarios.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ExperienceAccount ManagementHealthcare Provider CollaborationProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CodingBillingPrior AuthorizationRevenue Cycle ManagementPharmacy Benefit DesignMedical Benefit DesignAppeals ProcessesData AnalysisTerritory ManagementPatient Support HUB Services

Soft Skills

Relationship BuildingCollaborationInfluencingCommunicationProblem-Solving

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Advanced Degree in Healthcare or BusinessRelevant Certifications in Prior AuthorizationBilling and Coding Certifications

Industry Keywords

NeuroscienceMedicareMedicaidManaged CarePayer Coding RequirementsCompliance StandardsHealthcare OperationsPatient AffordabilityMarket DynamicsSpecialty Distribution Channels

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
Spend up to 50% of working time on-site with healthcare providers and provider staff
Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives, key account managers, managed care colleagues, and other field support teams
Serve as the local access, fulfillment, and reimbursement expert
Lead compliant access and fulfillment discussions
Analyze data and account information to proactively address access barriers
Address critical patient access and affordability issues
Provide field-based reimbursement and access support, education, and creative problem-solving
Build trust-based relationships with customers in assigned accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Improve practice and patient support through hub and specialty distribution channel knowledge
Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
Provide subject matter expertise on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial plans
Complete business activities according to ethical, legal, and compliance standards and required training

Requirements

What you’ll need

Bachelor’s degree, preferably in healthcare or business/public administration
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting
Expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
Experience working with patient support HUB services
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios
Superior written and verbal communication skills and efficient follow-through
Valid US driver’s license and driving record compliant with company standards
Permanent residence in the listed territory
Neuroscience disease state experience preferred
Advanced degree and/or relevant certifications in prior authorization and/or billing and coding preferred
Understanding of Medicare, Medicaid, and private payer initiatives affecting reimbursement preferred
Salesforce.com CRM, Microsoft Word, and Excel experience preferred
Ability to travel up to 75% of the time

Benefits

Comp & perks

Equal Opportunity Employer
Inclusive interview process and disability accommodations
Field-based work arrangement
Travel reimbursement/field travel support implied by role requirements