Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

Johnson & Johnson

. Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies .

Posted 9/21/2026full-timeUnited StatesMid-LevelSenior💰 $102,000 - $177,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access and reimbursement processes, including coding, billing, and prior authorizations, while effectively collaborating with healthcare providers and internal teams to address access barriers. Possesses strong account management skills and the ability to build trust-based relationships with stakeholders in a complex healthcare environment.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ProcessesAccount ManagementHealthcare Provider EducationData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CodingBillingPrior AuthorizationMedication Access ChannelsRevenue Cycle ManagementAppeals ProcessesPharmacy Benefit DesignMedical Benefit DesignBuy-and-BillStakeholder Practices

Soft Skills

Problem-SolvingCollaborationInfluencingCommunicationRelationship Building

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft ExcelPatient Support HUB Services

Certifications & Qualifications

Relevant Certifications in Prior AuthorizationBilling and Coding Certifications

Industry Keywords

NeuroscienceMedicareMedicaidManaged CarePayer PolicyMarketplace ConditionsCoverage RequirementsAccess BarriersHealthcare ComplianceEthical Standards

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
Spend up to 50% of time on-site with healthcare providers and office staff, assessing education needs and facilitating stakeholder collaboration
Educate healthcare providers on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives, key account managers, and field support teams as the local access, fulfillment, and reimbursement expert
Lead compliant access and fulfillment discussions
Use data and account management skills to proactively address access barriers
Address critical patient access and affordability issues with urgency and accountability
Partner with managed care colleagues on current policies and potential changes
Conduct field-based reimbursement and access support, education, and creative problem-solving aligned to FRM Rules of Engagement
Build trust-based relationships with customers in assigned accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of national, regional, local, and account market dynamics, including coverage and coding requirements
Develop knowledge of hub and specialty distribution channels to improve practice and patient support
Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, Commercial, and other payer types
Execute business according to ethical, legal, and compliance standards and complete required training

Requirements

What you’ll need

Bachelor’s degree (preferably in healthcare or business/public administration)
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting, building strong customer relationship
Extensive knowledge of medication access channels, including pharmacy and medical benefit, buy & bill, and/or assignment of benefit (AOB)
Demonstrated expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios and identify solutions in a timely and efficient manner
Superior written and verbal communication skills and efficient follow-through
Experience working with patient support HUB services
Valid US driver’s license and driving record in compliance with company standards
Permanent residence in the listed territory
Ability to analyze highly complex quantitative and qualitative data
Knowledge of product coverage, access, marketplace conditions, stakeholder practices, payer policy, coding, coverage, and payment
Preferred: Neuroscience disease state experience
Preferred: Advanced degree and/or relevant certifications in prior authorization and/or billing and coding
Preferred: Understanding of Medicare, Medicaid, and private payer initiatives affecting reimbursement
Preferred: Salesforce.com CRM, Microsoft Word, and Excel
Preferred: Commitment to learning emerging technologies such as AI
Travel up to 75% of the time

Benefits

Comp & perks

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Field-based work arrangement
Equal opportunity and inclusive work environment
Reasonable accommodations for applicants with disabilities