Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

Johnson & Johnson

. Serve as the primary field-based lead for education, assistance, and issue resolution concerning patient access to J&J Neuroscience therapies .

Posted 9/21/2026full-timeSan Antonio • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access and reimbursement processes, including coding, billing, and prior authorizations, while effectively collaborating with healthcare providers and internal teams. Possesses strong problem-solving skills and the ability to build trust-based relationships across various stakeholders in the healthcare landscape.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ProcessesAccount ManagementHealthcare Provider EducationCollaboration Across Matrix Organizations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CodingBillingPrior AuthorizationRevenue Cycle ManagementBuy-and-Bill Benefit DesignAppeals ProcessesMarket Access KnowledgeHealthcare OperationsData AnalysisTerritory Management

Soft Skills

Problem-SolvingRelationship BuildingCommunication SkillsCollaborationInfluencing Skills

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft ExcelPatient Support HUB Services

Certifications & Qualifications

Relevant Certifications in Prior AuthorizationBilling and Coding Certifications

Industry Keywords

MedicareMedicaidManaged CarePharmaceutical ReimbursementBiotechnology ReimbursementNeuroscience Disease State Experience

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution concerning patient access to J&J Neuroscience therapies
Spend up to 50% of time on-site with healthcare providers and office staff
Assess education needs and facilitate collaboration with stakeholders
Educate healthcare providers on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives and key account managers as the local access, fulfillment, and reimbursement expert
Lead compliant access and fulfillment discussions
Use data and account management skills to address access barriers proactively
Address critical patient access and affordability issues
Partner with managed care colleagues on current policies and potential changes
Conduct field-based reimbursement and access support, education, and problem-solving
Build trust-based relationships across assigned accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Grow knowledge of hub and specialty distribution channels
Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and Commercial plans
Execute business according to ethical, legal, and compliance standards and complete required training

Requirements

What you’ll need

Bachelor’s degree, preferably in healthcare or business/public administration
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting
Expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios and identify timely, efficient solutions
Superior written and verbal communication skills and efficient follow-through
Experience working with patient support HUB services
Valid US driver’s license and driving record compliant with company standards
Permanent residence in the listed territory
Preferred: Neuroscience disease state experience
Preferred: Advanced degree and/or relevant certifications in prior authorization and/or billing and coding
Preferred: Strong market access and business acumen
Understanding of Medicare, Medicaid, and private payer initiatives affecting pharmaceutical and biotechnology reimbursement
Preferred: Technical knowledge of payer policy, including coding, coverage, and payment
Preferred: Salesforce.com CRM, Microsoft Word, and Excel
Commitment to learning emerging technologies such as AI

Benefits

Comp & perks

Inclusive work environment
Equal employment opportunity
Interview process accommodations for applicants with disabilities
Travel up to 75% of the time