Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

Johnson & Johnson

. Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies .

Posted 9/21/2026full-timeColumbus • Ohio • United StatesMid-LevelSenior💰 $102,000 - $177,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access and reimbursement processes, including coding, billing, and prior authorizations, while effectively collaborating with healthcare providers and internal teams to address access barriers. Proficient in managing territory logistics and building relationships to enhance patient support and affordability solutions.

Highest-signal resume keywords

Account ManagementReimbursement ExperiencePatient Support HUB ServicesSalesforce.com CRM ProficiencyNeuroscience Disease State Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CodingBillingPrior AuthorizationsOffice OperationsAppeals ProcessesData AnalysisAccount ManagementReimbursement ProcessesHealthcare Provider EducationMarket Dynamics Knowledge

Soft Skills

Problem-SolvingRelationship BuildingCollaborationCommunicationInfluencing

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Advanced Degree in Healthcare or Business/Public AdministrationRelevant Certifications in Prior Authorization and/or Billing and Coding

Industry Keywords

Patient AccessAffordability SolutionsMedicareMedicaidPrivate Payer InitiativesNeuroscience TherapiesManaged CareHealthcare ProvidersClaims SubmissionsPayer Coding Requirements

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
Spend up to 50% of time on-site with healthcare providers and office staff
Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
Lead compliant access and fulfillment discussions
Proactively address access barriers using data and account management skills
Address critical patient access and affordability issues
Provide field-based reimbursement and access support, education, and creative problem-solving
Build relationships with customers in assigned accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Improve practice and patient support through hub and specialty distribution channel knowledge
Serve as subject matter expert on access and affordability solutions across payer types
Complete required training and conduct business according to ethical, legal, and compliance standards

Requirements

What you’ll need

Bachelor’s degree, preferably in healthcare or business/public administration
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting
Expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios
Superior written and verbal communication skills and efficient follow-through
Experience working with patient support HUB services
Valid US driver’s license and driving record compliant with company standards
Permanent residence in the listed territory
Neuroscience disease state experience preferred
Advanced degree and/or relevant certifications in prior authorization and/or billing and coding preferred
Understanding of Medicare, Medicaid, and private payer initiatives affecting reimbursement preferred
Salesforce.com CRM, Microsoft Word, and Excel proficiency preferred
Ability to travel up to 75% of the time

Benefits

Comp & perks

Vacation –120 hours per calendar year
Sick time – 40 hours per calendar year; Colorado residents – 48 hours per calendar year; Washington residents – 56 hours per calendar year
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year