Field Reimbursement Manager, Neuroscience – Patient Engagement, Customer Solutions

Johnson & Johnson

. Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies .

Posted 9/21/2026full-timeJacksonville • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access and reimbursement processes, including coding, billing, and prior authorizations, while effectively collaborating with healthcare providers and internal teams. Possesses strong problem-solving skills and the ability to analyze complex data to address access barriers and enhance patient affordability solutions.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ExperienceAccount Management SkillsData Analysis ProficiencyCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CodingBillingPrior AuthorizationAppeals ProcessesPharmacy Benefit DesignMedical Benefit DesignRevenue Cycle ManagementAccess SolutionsHealthcare Provider EducationTerritory Management

Soft Skills

Problem-Solving AbilityRelationship BuildingCollaborationInfluencing SkillsEffective Follow-Through

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Advanced Degree in Healthcare or BusinessRelevant Certifications in Prior AuthorizationBilling and Coding Certifications

Industry Keywords

NeuroscienceMedicareMedicaidManaged CarePharmaceutical ReimbursementBiotechnology ReimbursementPatient Support HUB ServicesAccess BarriersAffordability SolutionsSpecialty Distribution Channels

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
Educate healthcare providers and office staff on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
Serve as the local access, fulfillment, and reimbursement expert
Lead compliant access and fulfillment discussions
Use data and account management skills to proactively address access barriers
Address critical patient access and affordability issues
Provide field-based reimbursement and access support, education, and creative problem-solving
Build trust-based relationships with customers in assigned accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Grow knowledge of hub and specialty distribution channels
Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial payer plans
Complete required training and execute business in accordance with ethical, legal, and compliance standards
Spend up to 50% of time on-site with healthcare providers and staff

Requirements

What you’ll need

Bachelor’s degree, preferably in healthcare or business/public administration
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting
Expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
Extensive knowledge of medication access channels, including pharmacy and medical benefit
Ability to analyze highly complex quantitative and qualitative data
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios
Superior written and verbal communication skills and efficient follow-through
Experience working with patient support HUB services
Valid US driver’s license and driving record compliant with company standards
Permanent residence in the listed territory
Willingness to travel up to 75% of the time
Neuroscience disease state experience is preferred
Advanced degree and/or relevant certifications in prior authorization and/or billing and coding are preferred
Knowledge of Medicare, Medicaid, and private payer initiatives affecting pharmaceutical and biotechnology reimbursement is preferred
Salesforce.com CRM, Microsoft Word, and Excel proficiency are preferred

Benefits

Comp & perks

Equal opportunity employment
Inclusive interview process and disability accommodations
Field-based work arrangement
Travel reimbursement or other travel compensation is not explicitly stated