Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

Johnson & Johnson

. Serve as the primary field-based lead for education, assistance, and issue resolution with healthcare providers and office staff regarding patient access to J&J Neuroscience therapies .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access, reimbursement processes, and healthcare provider education, with a strong ability to build relationships and collaborate across teams. Proficient in navigating complex access scenarios while adhering to compliance standards.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ProcessesAccount Management ExperienceHealthcare Provider EducationSalesforce.com CRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Reimbursement CodingClaims SubmissionsPrior AuthorizationsBilling ProcessesData AnalysisOffice OperationsAppeals ProcessesHealthcare ComplianceTerritory ManagementPatient Support HUB Services

Soft Skills

Relationship BuildingCollaborationProblem-SolvingCommunicationInfluencing

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Advanced Degree in Healthcare or BusinessRelevant Certifications in Billing and Coding

Industry Keywords

NeuroscienceMedicareMedicaidPrivate Payer InitiativesManaged Care

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution with healthcare providers and office staff regarding patient access to J&J Neuroscience therapies
Spend up to 50% of time on-site with HCPs and HCP staff, assessing education needs and facilitating stakeholder collaboration
Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
Serve as access, fulfillment, and reimbursement expert for the local team
Lead compliant access and fulfillment discussions
Analyze data and account information to proactively address access barriers
Address critical patient access and affordability issues
Provide field-based reimbursement and access support, education, and creative problem-solving
Build trust-based relationships with customers in assigned accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Improve practice and patient support through knowledge of hub and specialty distribution channels
Execute business according to ethical, legal, and compliance standards and complete required training

Requirements

What you’ll need

Bachelor’s degree, preferably in healthcare or business/public administration
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting
Expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios
Superior written and verbal communication skills and efficient follow-through
Experience working with patient support HUB services
Valid US driver’s license and driving record compliant with company standards
Permanent residence in the listed territory
Neuroscience disease state experience preferred
Advanced degree and/or relevant certifications in prior authorization and/or billing and coding preferred
Understanding of Medicare, Medicaid, and private payer initiatives affecting reimbursement preferred
Demonstrated competence with Salesforce.com CRM, Microsoft Word, and Excel preferred
Travel up to 75% of the time

Benefits

Comp & perks

Inclusive work environment
Equal Opportunity Employer
Inclusive interview process and reasonable accommodation support